ThriveDesk vs Plover CRM

ThriveDesk’s help desk iOS app lets your customer support team to collaborate together in a Shared Inbox and give customer support straight out of your phones On The Go and close sales deals without having to switch to another platform. ThriveDesk is designed to make conversations with your customers smooth as butter. With features like instant save replies, answer to customer queries from previously saved replies with a tap. Prioritise the conversation with Tags, Assign conversations and drop an internal note for the team members. Customer support becomes Better, Faster & Efficient Letting your Customer support agents to have the birds eye view while you sit in the crown of your very own Helpdesk, controlling the permissions and parameters and collaborating together with your team in a shared inbox. - Organize conversations through Tags - Store answers to common questions with Saved Replies - Customer purchase details right inside inbox - Move conversation from one inbox to another - Add Private notes on conversation which is visible only internally. Mention each other and leave a note for faster collaboration. Key features: Shared Inbox - receive all your support and sales queries on the respective shared inbox, where all you agents can have access and view the queries. You can assign tasks to an agent for reply or you can reply yourself. Accessibility - View queries that are closed, pending or afresh and assign agents to reply queries, use tags, leave internal messages. Live Chat - receive messages sent by your lead from your website and reply to them on the fly, never miss any queries and be on time with your replies. ThriveDesk’s shared inbox comes with many other features, such as- - Canned Replies - Spam Filtering - Auto BCC - Default Status update - Snooze - Reply Undo - Powerful Search - Keyboard Shortcuts - Conversation, Company, Happiness & Performance report. - Contact History Who should use this customer support app? It is suitable for anyone with an eCommerce businesses requiring accessibility and communication at all times for the betterment of the business. The app was designed by an eCommerce business itself and with the intention to cater to its daily needs; and the ability to communicate with the customers in a fashioned and diligent manner will help improved customer experience with your business brand and boost your business and growth. Never leave a customer bouncing back or leaving them in your Helpdesk languishing! Customer support doesn't always needs to be given by a dreamy team of agents who doesn't sleep, eat and speaks all the languages in the world. It is designed to ensure flawless customer service through increasing sales by delivering great experiences because ThriveDesk never shows a Live chat window unless someone is available to help. - Remove clutter by automatically directing spam messages to a spam folder. - Automatically send a copy of all outgoing conversations to a specified email address. - Get real-time app notifications ThriveDesk is super easy to set up, Live chat widget can be designed and coloured with your brand, ticketing and many more. Making your business Thrive.ThriveDesk have deep integration with WP eCommerce plugins such as WooCommerce, Easy Digitals, Fluent CRM and many more; these features allows you view the purchase history, order details and customer history right on the go. You are always one step ahead of your customers.

Plover CRM is your sales pipeline in your pocket. Manage leads, track contacts, and stay on top of your deals — wherever you are. Manage Leads with Ease Add new leads in seconds, view and edit contact details, and keep your data organized with custom fields, tags, and lists. Everything you need to capture and manage a lead is right at your fingertips. Track Your Pipeline Move leads through stages, monitor progress, and never lose track of where a deal stands. The visual pipeline gives you a clear picture of your sales flow at a glance. Powerful Dashboard Get a quick overview of your key metrics the moment you open the app. The dashboard surfaces the numbers that matter so you can make faster decisions. Stay Organized Filter and search your leads table to find exactly who you're looking for. Segment contacts with tags and lists to keep your outreach targeted and relevant. Built for Teams Connect to your existing workspace and keep your whole team in sync. Role-based permissions ensure everyone sees exactly what they need to. Always Improving We're constantly refining the experience — faster performance, smoother UI, and better reliability with every update. --- This app requires a Plover CRM account. Currently supports FluentCRM, with more integrations coming soon.