Richpanel vs Usiminas
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Richpanel
Manage customer conversations from multiple channels like Facebook, Instagram, email, and live chat in one place. Reply faster with templates, view customer and order data, and collaborate with your team to resolve issues efficiently.
- Multichannel inbox
- Macros and templates
- Quick ticket gestures
- Customer and order data view
- Team collaboration tools
- Integration with e-commerce platforms
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Richpanel is Customer Service App built for DTC brands. Thousands of merchants use Richpanel to provide great customer service on all channels. The mobile app is designed for support agents to provide customer service on the go and to not miss even on Here’s what you can do with the Richpanel mobile app: 1. All conversations in one place Manage customer conversations from Facebook, Instagram, email, and live chat from one place. 2. Reply faster with macros & templates. Save time with pre-filled answers with Macros (customer name, product name, etc.) 3. Quick gestures Reply to, close, archive, or snooze tickets with easy, intuitive gestures. 4. See customer & order data See customer profile, order history, and tracking details next to each ticket. 5. Resolve faster with your team Users can assign tickets and create private notes on tickets for better collaboration Richpanel helps brands like Thinx, Pawz, Protein Works, and 1500+ DTC brands deliver stellar customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget. Richpanel has robust integration with all the major cart platforms such as Shopify, Shopify Plus, Magento, Magento Enterprise and WooCommerce. We also support custom cart platforms using API connectors. Richpanel fits right into your tech stack. We have native integrations with over 20+ E-comm solutions including AfterShip, ReCharge, Attentive, Returnly, Yotpo, Loop Returns, Smile.io, Postscript, and StellaConnect.
Usiminas
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A Extranet Mobile é mais um canal de interação entre Usiminas e seus Clientes.
Screenshots
Verdict
The clearest difference is update cadence: Richpanel at every 9 days against Usiminas's every 2 months. Usiminas's advantage is iOS requirement (11.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Richpanel ships an update every 9 days, Usiminas every 2 months. The most recent releases landed on August 23, 2026 and September 12, 2026 respectively.
| Parameter | Richpanel | Usiminas |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (5 ratings) — better | — |
| Positive reviews | 100.0% of reviews | — |
| Number of ratings | 5 — better | — |
| Update frequency | Every 9 days — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 11.0 — better |
| Further details — not scored | ||
| Size | 55 MB | 47 MB |
| Age rating | 4+ | 4+ |
| Developer | Richpanel Inc. | Usinas Siderurgicas de Minas Gerais S.A. |
In-app purchases
Richpanel
No in-app purchases
Usiminas
No in-app purchases
