Credly vs Thales Customer Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Credly
Manage and showcase your verified digital badges to showcase skills and achievements. Discover new badges from various organizations and receive personalized recommendations for career growth. Share your accomplishments across professional and social platforms.
- Digital badge wallet
- Offline badge access
- Badge discovery
- Personalized recommendations
- Badge sharing
- Skill verification
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With the Credly app you can: · Verify your skills: Access and manage your digital badge wallet online and offline, on the job site, or while networking. · Discover new skills: Explore badges from thousands of organizations and get personalized recommendations based on your career goals. · Celebrate your achievements: Share your badges with your friends and colleagues across social and professional platforms. Join millions of professionals on Credly, the world’s most comprehensive and connected network for recognizing skills, capabilities, and achievements.
Thales Customer Support
Manage customer support cases, track returns, and update your user profile on the go. This app provides essential functions for staying updated on case progress and initiating new support requests when away from your computer.
- Create and manage support cases
- Track product returns
- Update user profile information
- Receive case updates
- Quickly open new cases
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Thales’ companion mobile app to the Customer Support Portal allows registered users to create and manage support cases, track returns, and update their user profile via a mobile device. The mobile app provides basic functions that allow you to stay on top of case updates, track returns, and quickly open a new case when you cannot be connected to your computer for access to the full-featured web-based Customer Support Portal. User profile information can also be updated - including phone number, preferred contact method, date/time format, and time zone. You must be a registered user of the web-based Thales Customer Support Portal in order to use the mobile app. You will use these credentials to also log into the mobile app. After installing the app, tap the Thales icon to open it. Tap the + icon to add an Instance. In the ‘example’ field, enter the following: supportportal.thalesgroup.com The Nickname field can be skipped, if desired. After the Instance has been added, tap its name in the Instances list. On the Login page, enter your Support Portal User ID and Password and then tap the Login button.
Screenshots
Verdict
The clearest difference is update cadence: Credly at fortnightly against Thales Customer Support's every 17 months. Credly also leads on ratings volume (923 vs 1). Thales Customer Support's advantage is rating (5.0 vs 4.8) and monetization model (free vs ad-supported). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Thales Customer Support holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Credly has 923 ratings behind it against 1, so its average is the more settled of the two.
Credly ships an update fortnightly, Thales Customer Support every 17 months. The most recent releases landed on September 24, 2026 and September 6, 2026 respectively.
| Parameter | Credly | Thales Customer Support |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (923 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 80.5% of reviews | — |
| Number of ratings | 923 — better | 1 |
| Update frequency | Fortnightly — better | Every 17 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 14 MB | 131 MB |
| Age rating | 4+ | 4+ |
| Developer | Credly, Inc | Thales DIS (Singapore) Pte Ltd |
Customer experience
Credly
Thales Customer Support
Bugs and requests
Credly
Reported bugs
3 issues- Login and sign-in issues on mobile devices
- Inconsistent badge and credential updates
- Expired certifications not reflecting renewals
Requested features
5 requests- Add search functionality for badges and certifications
- Improve auto-update for renewed credentials
- Provide PDF export options for certificates
- Expand integrations with more platforms
- Enhance analytics and engagement tracking
Thales Customer Support
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Credly
No in-app purchases
Thales Customer Support
No in-app purchases
Questions
Is Credly free?
Is Thales Customer Support free?
Which has better reviews, Credly or Thales Customer Support?
Do Credly or Thales Customer Support have ads?
Which is updated more often, Credly or Thales Customer Support?
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