Kleos vs Ubiquitous

KLEOS No wasted travel or waiting time at court and your law firm always at hand: The Kleos App adds value to Wolters Kluwer's practice management software Kleos. You can always search and access anything in your cases, documents, appointments, and tasks while on the go. We designed the Kleos App to be your comprehensive companion when working with Kleos. This app is availalbe for all users of Kleos Web. Notifications Receive push notifications and access the list of all active notifications • Notifications for Follow-ups • Notifications for Appointments and Hearings including reminders • Access to a dedicated Notification Center within the Kleos App Documents Beeing able to work with your case documents while you are on the way to the court gives you a competitive advantage having the whole case always at hand • Preview / share a document • Add a document from device in a case • Search / sort documents in a case • Add, Edit and delete a follow up for a document • Edit document properties Manage documents in case folders • View documents in case folders • Import documents in case folders • Choose case folders when changing properties Case Overview Manage your cases from on the go and access the most relevant information: Hearings and Clients • Recent documents • Upcoming appointments • To Do list Complete financial summary in Case Overview • Access the complete financial situation of your case Calendar Your work calendar at your hand. Your can manage appointments & hearings related to your cases and have the full overview over your schedule Agenda View • View the list of all the appointments and hearings in „My Calendar“ • Add, edit, delete an appointment or a hearing • Task and deadlines section • Filter the list of tasks and deadlines • Set as completed a task or a deadline To-Do‘s Access Your To-Do List and access important Tasks and Deadlines on the go. • Tasks and deadlines • Follow up

OCS Ubiquitous Helpdesk: Streamline Support Anytime, Anywhere The OCS Ubiquitous Helpdesk App for Android empowers employees, managers, technicians and end-users with instant access to core service desk capabilities—directly from their mobile devices. Whether you’re a customer raising a request or a technician resolving issues, this app ensures seamless, on-the-go support with OTP or credential-based login for secure and hassle-free access. Why Choose OCS Ubiquitous Helpdesk? - 24/7 Accessibility: Your helpdesk is always available, ensuring timely support and resolutions for customers and employees. - User-Friendly Interface: Intuitive design for quick ticket creation, assignment and tracking. - Real-Time Updates: Stay informed with live status changes, notifications and historical data for efficient troubleshooting. - Multi-Role Functionality: Tailored features for customers, employees and technicians to streamline workflows. For Customers/End-Users: - Create Service Requests Anytime, Anywhere: Submit tickets with priority, department, category, subcategory, TAT (Turnaround Time), location, and detailed descriptions. Attach relevant documents (e.g., images, PDFs) for faster resolution. - Track and Manage Tickets: Monitor the status of raised tickets in real time. Reopen tickets if unresolved or unsatisfied. - Provide Feedback: Share ratings and suggestions to help improve services. For Employees/Managers: - Efficient Ticket Management: Submit, assign, and track tickets for technicians. Monitor real-time updates and ensure adherence to TAT (Turnaround Time) to avoid escalations. - Asset Management: Maintain and update asset information for better resource tracking. - Collaborate with Comments: Add internal notes or comments to tickets for team coordination. - View Customer Requests: Check the status of all customer-raised requests in one place. For Technicians: - Real-Time Ticket Alerts: Receive instant notifications for new or high-priority tickets. - Prioritize and Resolve: Track open and high-priority tickets for efficient workflow management. - Update and Document: Add resolutions, observations, and future notes for customers. Reference historical ticket data for quicker troubleshooting. - Seamless Communication: Engage with customers through in-app updates and comments. Key Features: - OTP & Credential Login: Secure and easy access. - Multi-Department Support: Assign tickets to the right team. - Attachment Support: Upload documents for context. - Feedback System: Improve services with customer input. - Real-Time Notifications: Stay updated on ticket progress. - Historical Data Access: Reference past tickets for better solutions. Who Is This App For? - Businesses looking to streamline their customer/IT support. - Technicians who need mobile access to tickets and resolutions. - Employees who want to raise or track service requests effortlessly. - Managers who require real-time oversight of helpdesk operations.