CallGear2.0 vs Digital Tide

CallGear is a service which provides VPBX, CallTracking and digital marketing tools. The app unites handling of all communications (chats, inquiries and calls) within one interface. Your agents will process them at the right moment and won't miss a lead. As a result you will shorten the handling time of leads with the help of user-friendly interface and additional tools. The app allows: 1. to answer and process calls, chats, website inquiries, chats from messengers and social networks; 2. to make calls and send messages to clients (as well as to start the communication with the client); 3. to get more information about the client (e.g source, ad campaign); 4. to transfer the chat to colleagues, if the agent can't help the client; 5. to check the communication log to get more clients' details; 6. to be in the context of the clients' needs, thanks to a unified communication history; 7. to receive push notifications on chats, inquiries and calls to handle clients' requests in double-quick time."

With Digital Tide, each call from clients won’t go unanswered. The service allows you to control company calls, configure their routes, set up forwarding, integrate your CRM system with telephony, and more. Our mobile app is a convenient alternative to the Digital Tide web interface. You can access the service features anytime and anywhere. In the app, you can: Get an overview of the calls your employees received, made, or missed today. Find any conversation in the call history and listen to its recording. Analyze statistics for a custom period to identify patterns, such as trends in the decrease of missed calls. Create and edit employees and departments. To log in to the app, enter the username and password of a Digital Tide user.