CallGear2.0 vs Octella

CallGear is a service which provides VPBX, CallTracking and digital marketing tools. The app unites handling of all communications (chats, inquiries and calls) within one interface. Your agents will process them at the right moment and won't miss a lead. As a result you will shorten the handling time of leads with the help of user-friendly interface and additional tools. The app allows: 1. to answer and process calls, chats, website inquiries, chats from messengers and social networks; 2. to make calls and send messages to clients (as well as to start the communication with the client); 3. to get more information about the client (e.g source, ad campaign); 4. to transfer the chat to colleagues, if the agent can't help the client; 5. to check the communication log to get more clients' details; 6. to be in the context of the clients' needs, thanks to a unified communication history; 7. to receive push notifications on chats, inquiries and calls to handle clients' requests in double-quick time."

Octella – Reach for the better with reliable communication, clear sound, and secure connections in one app. Octella lets you handle business calls and messages from one app on your phone. Stay connected with your clients, work from anywhere, and keep full control over your communication – just like in the office. Features Reliability on the Go Optimized for stable performance across mobile networks. The app guarantees high-quality voice transmission and instant push notifications, even when working outside the office. Omnichannel Communication Environment Manage calls and messages from various messengers and social networks within a single interface. A unified interaction history allows team members to always stay in context with client needs, regardless of the chosen communication channel. Security and Confidentiality Data protection at every level is our priority. All interactions between various Octella services are fully protected, ensuring the absolute safety of corporate information.