Thales Customer Support vs Tieto Authentication App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Thales Customer Support
Manage customer support cases, track returns, and update your user profile on the go. This app provides essential functions for staying updated on case progress and initiating new support requests when away from your computer.
- Create and manage support cases
- Track product returns
- Update user profile information
- Receive case updates
- Quickly open new cases
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Thales’ companion mobile app to the Customer Support Portal allows registered users to create and manage support cases, track returns, and update their user profile via a mobile device. The mobile app provides basic functions that allow you to stay on top of case updates, track returns, and quickly open a new case when you cannot be connected to your computer for access to the full-featured web-based Customer Support Portal. User profile information can also be updated - including phone number, preferred contact method, date/time format, and time zone. You must be a registered user of the web-based Thales Customer Support Portal in order to use the mobile app. You will use these credentials to also log into the mobile app. After installing the app, tap the Thales icon to open it. Tap the + icon to add an Instance. In the ‘example’ field, enter the following: supportportal.thalesgroup.com The Nickname field can be skipped, if desired. After the Instance has been added, tap its name in the Instances list. On the Login page, enter your Support Portal User ID and Password and then tap the Login button.
Tieto Authentication App
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Authentication App for confirming login prompts by Tieto
Screenshots
Verdict
The clearest difference is update cadence: Tieto Authentication App at every 3 months against Thales Customer Support's every 17 months. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Thales Customer Support ships an update every 17 months, Tieto Authentication App every 3 months. The most recent releases landed on September 6, 2026 and September 12, 2026 respectively.
| Parameter | Thales Customer Support | Tieto Authentication App |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (1 ratings) — better | — |
| Number of ratings | 1 — better | — |
| Update frequency | Every 17 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 131 MB | 34 MB |
| Age rating | 4+ | 4+ |
| Developer | Thales DIS (Singapore) Pte Ltd | EVRY ASA |
In-app purchases
Thales Customer Support
No in-app purchases
Tieto Authentication App
No in-app purchases
Questions
Is Thales Customer Support free?
Is Tieto Authentication App free?
Do Thales Customer Support or Tieto Authentication App have ads?
Which is updated more often, Thales Customer Support or Tieto Authentication App?
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