RVChat vs BoltOn Technology

Connect with your online ​RV shoppers who reach out via chat, SMS​ ​text or even Facebook Messenger. The top-performing chat provider has released the absolute​ ​best chat app in the ​RV industry. This live chat app is incredibly robust and puts a powerful​ ​communication tool​ ​in the hands of dealer staff.​ ​It has been custom engineered for iPhone and iPod Touch to harness the power of SignalR​ ​technology, with all the key functions of the desktop chat operator console. It includes a​ ​detailed chat screen, pre-written responses, comprehensive lead info​ ​screen that pushes​ ​information to CRM and email, and a view of current visitors on the dealer website. Live chat​ ​operators can specify their hours of availability, and we also include visitor tracking and history​ ​pages, as well as mobile app chat statistics and analytics.​ ​Users can​ ​swipe and tap to interact with website visitors. The app is very customizable for​ ​operator preferences, and puts powerful ​RVChat tools like an extensive knowledge​ ​base, and even emojis at the operator’s fingertips. Pre-written scripts are organized into​ ​logical categories for​ ​quick access and easily selected to insert into the conversation. Powerful​ ​monitoring tools allow the operator to see key details about guests, including location, IP​ ​address, country flag, icon for browser type, number of pages visited, and even an icon to​ ​indicate if the visitor is​ ​returning.​ Keep all your chat conversations at your fingertips with full details, and track basic statistics​ ​and analytics on the move.​ ​All the lead features of the desktop and browser chat consoles have been built in. Auto​ ​capture of email addresses and phone numbers is included,​ ​as well as the ability to submit a​ ​lead into CRM, email, and SMS notifications. The app monitors chat requests even when it is​ ​not running, and is compatible with iPhone 5s and newer devices running iOS 10 or later.​​

Retention Pro by Bolt On Technology is the premier automotive shop marketing and retention solution trusted by thousands of repair shops nationwide. Seamlessly integrated with Mitchell1, ShopWare, Tekmetric, and other leading shop management systems, Retention Pro helps independent repair shops bring customers back, increase revenue, and simplify day-to-day operations. Top Features + Customer Retention Campaigns – Automatically send personalized service reminders, win-back texts, and appointment follow-ups to boost return visits. + Digital Vehicle Inspections (DVI) – Capture and share photos, videos, and technician notes directly with customers for full transparency and trust. + Message Center 2.0 – Manage two-way texts, calls, and appointment scheduling in one easy-to-use interface. + Marketing Automation – Launch smart, data-driven email and SMS campaigns that keep your bays full without manual effort. + Integrated Payments – Offer secure “Text-to-Pay” and digital invoicing options for faster payments and improved customer convenience. + Analytics & Reporting – Track customer retention, campaign ROI, and shop performance with real-time dashboards. Why Shops Love Retention Pro + Increases visit frequency and Average Repair Order (ARO) + Reduces no-shows with automated reminders + Strengthens customer trust through digital transparency + Integrates with major shop management systems + Delivers measurable ROI within the first 90 days