OrbisX Chatterbox vs Twilio Flex

The OrbisX Chatterbox app allows OrbisX members to communicate with their customers via phone call, SMS, MMS with video and image sending and call logs. This dedicated phone app integrates with your OrbisX account to harness the power of your Twilio account that is integrated with OrbisX for crystal clear voice calling and reliable SMS/MMS messaging services to text and chat with customers for your business.

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices. Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value. Flex Mobile requires an existing Twilio Flex account.