Sorenson Express vs beamAssist

Answer questions, inquire about needs and preferences, and recommend products and services with the same level of exceptional customer service for Deaf customers that you make a priority for hearing customers. Provide equitable and inclusive customer service in any location with face-to-face on-demand ASL video remote interpreting. Express for Employee Experience Create an inclusive and collaborative workplace with on-demand ASL video interpreting. Improve diversity in hiring and authentically support the goals of Deaf employees by providing convenient and flexible communication access in the workplace. Express is: • On-demand Request an interpreter using Express, and one appears on screen within moments—anytime and anywhere. • Inclusive Give staff the tools to succeed and customers a better experience. ASL-English and ASL-Spanish interpretation available. • Convenient Hassle-free way to access interpreting at a moment’s notice. Sorenson Express takes zero effort to maintain and track—it is simply there when you need it. * Access to the app is limited to Sorenson clients through a service agreement/contract. To sign up, contact SICustomerSupport@sorenson.com. Deaf individuals who want to use Express as a customer or employee can access the service only if the business or organization has signed up. If your desired location does not offer Express, suggest it to your employer or the business you shop at by sharing the information or emailing us at SICustomerSupport@sorenson.com to request our assistance in reaching out to them.

beamAssist is a patented, one-touch, 3-button, color-coded mobile app specifically designed for individual urgent response and emergency status communication. It allows users to share vital information including location with designated contacts and/or public safety dispatch centers in just seconds. It can easily be configured for communities/groups to use among friends and family members or for professional use within an organization. The color-coded, 3-buttons (green, amber and red) represent equivalent levels of emergency, allowing users to share location, audio, video, and user bio in real-time (seconds not minutes). Additionally, one can opt in to share vital data through health sensors. Each button can be configured to share the following from any smartphone: GPS, microphone, speaker, camera, mute phone, text to 911 or other designated numbers. The text includes a live link broadcasting GPS, audio and video live. beamAssist represents Beam’s Unified Communication of Things as a Service (UCTaaS) with heightened capabilities including text, audio/video, sub-second GPS connectivity, push-to-talk and SOS. Administrators can configure the app for organization-wide use. Users can only register through an approved organization, community or agency through an Admin portal and can share encrypted and geo-tagged IoT content and media, as well as real-time collaboration with experts, citizens and PSAPs. beamAssist unique features include: • It provides GPS sub-second latency tracking and navigation; • beamAssist connects to Computer-aided Dispatching (CAD) including 911 CAD and offers connectivity between an Emergency Dispatch/Command and Control Center and their specific mobile workforce; • It offers responders a single button, one touch feature that records all actions from start to the end of any emergency/incident/event. In the case of law enforcement or public safety, this capability is an essential element; • beamAssist also adds value by integration Artificial Intelligence (AI) on GCP cloud and Edge that provides users with enhanced threat awareness, historical data, situational awareness and real-time, multimedia, mobile communication.