Sorenson Express vs InnoCaption Video

Answer questions, inquire about needs and preferences, and recommend products and services with the same level of exceptional customer service for Deaf customers that you make a priority for hearing customers. Provide equitable and inclusive customer service in any location with face-to-face on-demand ASL video remote interpreting. Express for Employee Experience Create an inclusive and collaborative workplace with on-demand ASL video interpreting. Improve diversity in hiring and authentically support the goals of Deaf employees by providing convenient and flexible communication access in the workplace. Express is: • On-demand Request an interpreter using Express, and one appears on screen within moments—anytime and anywhere. • Inclusive Give staff the tools to succeed and customers a better experience. ASL-English and ASL-Spanish interpretation available. • Convenient Hassle-free way to access interpreting at a moment’s notice. Sorenson Express takes zero effort to maintain and track—it is simply there when you need it. * Access to the app is limited to Sorenson clients through a service agreement/contract. To sign up, contact SICustomerSupport@sorenson.com. Deaf individuals who want to use Express as a customer or employee can access the service only if the business or organization has signed up. If your desired location does not offer Express, suggest it to your employer or the business you shop at by sharing the information or emailing us at SICustomerSupport@sorenson.com to request our assistance in reaching out to them.

InnoCaption Video brings fast, accurate live captioning to video calls. Designed specifically for the deaf and hard of hearing community, our free service makes sure you never miss a moment of connection with the people who matter most. WHY WE BUILT INNOCAPTION VIDEO Visual cues and lip-reading can make communication easier, but video calling platforms haven’t been built with accessibility in mind. InnoCaption Video fills the gap, providing an intuitive, familiar video call experience with always-on captions that make it easy to understand every word. KEY FEATURES FAST, ACCURATE CAPTIONS InnoCaption Video is powered by InnoCaption’s best-in-class AI captioning. Both sides can see the captions to help ensure accuracy. CAPTIONS ALWAYS ON With InnoCaption Video, captions stay onscreen for the entire call without disappearing or having to be manually toggled on. CUSTOMIZABLE SIZES To make captions more comfortable to read, the size of the caption window and text can be adjusted live on the call with simple touch controls. CALL ANYONE, ANYWHERE - App to app: Invite friends and family to download the app and connect with you for seamless calling. - Web links: Share one-time web links that let your contacts join video calls instantly through their browser. STREAM AUDIO TO HEARING DEVICES For easier listening, the call audio can be streamed directly to personal hearing devices like cochlear implants or hearing aids. NO COST TO USERS Individuals with hearing loss in the U.S. can make and receive free, unlimited video calls, funded by the FCC’s Telecommunications Relay Services Fund. PRIVATE & SECURE Your privacy is our priority. Our strict privacy and operations protocols are regulated and audited by the FCC, and your calls are 100% confidential. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. There is a cost for each minute of captions generated, paid from a federally administered fund. InnoCaption Video is designed for individuals with hearing loss and can also be used by friends and family when staying connected to them.