Onebox vs PhoneApp .
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Onebox
This app provides a virtual phone system for small businesses, enabling VoIP calling, reliable notifications, and smart call handling on mobile devices. It offers enhanced contact management and detailed call logs for better business communication.
- VoIP calling within the app
- Reliable push notifications
- Enhanced shared contact management
- Flexible call routing and handling
- Detailed call logs
- Voicemail transcription and messaging
- Custom greeting for incoming calls
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Use your Onebox account while on the go with the Onebox app: The completely reimagined Onebox mobile app is here for existing customers! Now fully VoIP-enabled, you can enjoy crystal-clear calls, reliable notifications, and smarter call handling right from your device. This brand new application replaces the legacy Onebox app, offering a refreshed, professional brand experience built for small business users who need smarter control over when and how they take calls. What's New & Improved? - VoIP Calling Within the App: Make and receive calls directly over the internet, no longer needing to rely on carrier calling. - Reliable Push Notifications: Experience consistent and real-time alerts. The new app resolves the broken notification issues present in the legacy app. - Enhanced Contact Management: - Shared Onebox Contacts: Easily import contacts from your device and share them across your multiple Onebox numbers, providing better visibility across all your extensions. This improved system replaces the "Speed Dial" contact feature from the old app. - Flexible Call Handling: Gain smarter control by routing calls to voicemail, an external number, or based on your specific schedules set up in Account Manager. - Granular Call Log Details: Review detailed call logs that specify if calls were forwarded to voicemail, an external number, or answered by another user. - Complete Branding Refresh: Navigate through an intuitive design with a sleek, modern user interface. - Core Business Phone System Features: Continue to manage call forwarding settings, read or listen to voicemail transcriptions and messages, and send and receive text messages using your Onebox number. Your calls will still be answered with a professionally recorded custom greeting and can be directed to any employee, anywhere in the world. The app also includes incoming call settings with easy-to-use menu options for call routing, voicemail, and conferencing. New App: Important Changes The all-new Onebox app is now your dedicated hub for seamless calling and messaging on the go. Here is a summary of key changes in the new Onebox mobile app – for full functionality, please use the web-based account manager. - Faxing: All faxing capabilities, including sending and receiving faxes, are now managed exclusively through your web account manager and unavailable in the mobile app. - Admin User Message Access (Inbox): The ability for admin users to switch between different user inboxes has been removed from the mobile app. You can only view messages for the account you are currently logged into. - Deleted Messages (Trash Folder): When a message is deleted within the app, it is permanently removed from the app. Customers can continue to access deleted messages or recover deleted items, by visiting the Trash folder in your web account manager. - Caller ID Behavior: - Outbound Calls: Will always show your logged-in Onebox number as the Caller ID. - Inbound Calls: Will show the phone number of the person calling you. - Home Screen & Time Zone: The previous "Home Screen" has been removed to simplify navigation. The app's time display is now automatically set by your device's native time zone settings. NOTE: A valid Onebox account is required to use the mobile app. Please note that some features may require additional services. Emergency calling (911) is not available using the Onebox application. CONTACT & SUPPORT Have questions or need support? Please visit our Help Center or contact our support team directly. We’re here to help! TERMS & PRIVACY By using this app, you agree to Onebox's Terms of Use and Privacy Policy.
PhoneApp .
This app provides a global IP phone system, allowing users to purchase international numbers and make/receive calls worldwide. Features include voicemail, SMS, call forwarding, and interactive voice response (IVR) setup.
- Purchase international phone numbers
- Make and receive global calls
- Set up voicemail
- Send and receive SMS
- Configure call forwarding
- Implement IVR menus
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PhoneApp allows users around the world to purchase numbers from any country and call/receive calls to any country local, mobile and toll free numbers. Users will be able to set voice mail, sms, forward calls and even set IVR.
Screenshots
Verdict
The clearest difference is rating: PhoneApp . at 5.0 against Onebox's 3.0. PhoneApp . also leads on monetization model (free vs ad-supported) and update cadence (every 2 weeks vs monthly). Onebox's advantage is ratings volume (46 vs 1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PhoneApp . holds the better App Store score, 5.0 against 3.0. That said, the two scores are not equally well evidenced: Onebox has 46 ratings behind it against 1, so its average is the more settled of the two.
Onebox ships an update monthly, PhoneApp . every 2 weeks. The most recent releases landed on September 21, 2026 and July 7, 2026 respectively.
| Parameter | Onebox | PhoneApp . |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (46 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 35.3% of reviews | — |
| Number of ratings | 46 — better | 1 |
| Update frequency | Monthly | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 202 MB | 39 MB |
| Age rating | 17+ | 4+ |
| Developer | J2 Web Services, Inc. | CRM RUNNER LLC |
Customer experience
Onebox
PhoneApp .
Bugs and requests
Onebox
Reported bugs
51 issues- Outgoing calls not working
- App freezes during calls
- Sound notification not working
- Texting not working or slow
- App doesn't ring phone
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- Scheduling not handled correctly
- Porting out number issues
- No individual extension login
- Notifications failing to work after update
- Call log missing details (duration)
- Notification bubble stuck at 1
- App crashes and drops calls
- VoIP not working on iPad
- App not working with iOS 10 update
- Cannot copy and paste numbers
- Login button stopped working
- Cannot fax .pdf files
- Phone freezes and closes while running app
- Microphone not working during calls
- Customer service unable to help with app issues
- Cannot retrieve email with app or browser
- Crashing upon opening
- Login issues on iPad through safari
- Voicemail to text pop-up closes app
- App closes after entering user and pass
- Click to Call feature uses double minutes
- VoIP dialer crashing
- App crashes when checking messages or logging in
- Calls dropping or bad connection
- Push notification for voicemail followed by crash
- Grayed out record call button
- Cannot conference call
- Contacts list stuck on last contact
- Cannot listen to recorded calls within the app
- Echo on call quality
- App removed to fix, then unable to download
- Pixelated icons on home screen
- No more VoIP option
- VoIP function missing
- Login issues with uppercase passwords
- App crashes consistently
- Website not accessible via mobile browser when app isn't working
- Cannot delete multiple voicemails without losing place
- Voicemail to text feature not working
- App only for text messages, not email or fax
- Main number displayed with extension for all calls
- App crashes when trying to access messages
- App crashes after entering credentials
- App quits after retrieving messages
- VoIP part not working
- Double minutes used with Click to Call
Requested features
16 requests- Email functionality
- Individual extension login
- Improved notification system
- Call transfer feature
- Dark mode
Show 11 moreShow fewer
- Landscape orientation support
- Copy and paste numbers
- Desktop app or plugin integration
- Access to all message types (email, fax, text)
- Ability to see extension dialed and call duration
- VoIP feature return
- Visual voicemail improvements
- Phone number management similar to RingCentral
- Ability to see all accounts on one page
- Dial out without using contacts
- Conference call functionality
PhoneApp .
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Onebox
No in-app purchases
PhoneApp .
No in-app purchases








