Onebox – Virtual Phone System appears to be a legitimate app. The AppsHunter Legitimacy Score for Onebox is 80 out of 100 points across 7 verification signals from App Store and developer data.

Onebox User Reviews

Name: Onebox – Virtual Phone System
Rating: 3.04348 (46 reviews)

Onebox – Virtual Phone System

J2 Web Services, Inc.

💼 Business

📊 Productivity

Customer Experience

Positive experience35.3% of reviews

Neutral11.8% of reviews

Negative experience52.9% of reviews

~ Based on 85 written reviews from the US App Store.

Is Onebox Safe?

Onebox – Virtual Phone System has mixed safety signals based on user ratings. AppsHunter Safety Score for Onebox is 64/100.

This assessment is based on 46 user ratings, with an App Store average of 3.0/5.

Safety Analysis

50.0% of ratings point to a safe experience

2.2% of ratings suggest some concerns

47.8% of ratings point to a risky experience

~ Based on 46 App Store ratings for Onebox.

Is Onebox Legit?

Onebox – Virtual Phone System appears to be a legitimate app. AppsHunter Legitimacy Score for Onebox is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Fixed App!

Fixed!

Cory and Trevor

5 months ago

Response from developer

Hello Cory and Trevor. Thank you for taking the time to provide us with this updated and adjusting your review! We're happy to hear that upgrading your application to the most recent version with the bug fix resolved your issue!

Broken App

Like another reviewer also said, outgoing calls no longer work and support provides no actual way of resolving this

Cory and Trevor

5 months ago

Response from developer

Hello Cory and Trevor. We apologize for the frustration regarding outgoing calls. We recommend updating to version 5.3 to see if the upgrade resolves the issue. If the problem persists after the update, please contact support at https://www.evoice.com/contact/ and provide code AS0219PL. Our commitment lies in resolving your issue and guaranteeing the full functionality of your service.

Freezes

Suddenly I can not call out. App freezes. Tried pretend no help. Onebox customer support can not help after two days of trying.

Frustrated 213@

6 months ago

Response from developer

Hello Frustrated 213@, We apologize for the issues you've experienced with the app freezing and the difficulty getting a resolution. We would like to look further into this for you. Could you please provide your support ticket number(s)? Also, please ensure you are using the most recent version of the Onebox app (v5.2.1) for the best performance.

Not really a “ONE”box fits all

Years go by and still, no email functionality. Will it ever be available?

jill~Bink

4 years ago

Best tool around

I could not get by without it

TMJ DOC

4 years ago

Response from developer

Hello @TMJ DOC thank you for the great feedback and we are glad you like the service. Should you require any assistance with the service or have any questions , please contact us at ottawasocial@j2.com. Thank you ^DH

Horrible app

The sound notification DOESNT WORK and when I called support they said had to wait until next software upgrade, but to charge for txt service they do not wait for next upgrade. Unbelievable !

GBarrelka

4 years ago

Needs a lot of work

Clumsy, lacks features for power users
Tech support is great, too bad it took 2 calls in 2 hours for a password change that is impossible to do without them..

proto bender

6 years ago

Bad Cust service , useless app , won’t text

This app in recent weeks has ceased to work for texting , if it does text it takes a painfully long time and then says unable to send texts

I’ve called customer service countless time to no avail and am considering cancelling my service

Ali Zane

7 years ago

Response from developer

Hello Ali, This is certainly not the impression we want you to have. I would suggest, clearing your browsing data in Safari on your device in your phone Settings and then powering off your device for a full 10-20 seconds prior to turning it back on. Log back into the App and see if this resolves the issue. If not then, please try uninstalling the Onebox App on your device from the App store and reinstalling. Please message us at ottawasocial@j2.com if you are still experiencing issues. Thank you kindly, ^FM

Do Not Use!!!

I rarely write reviews but my experience with this app has been absolutely horrible and tech support hasn’t been able to assist with resolving ANY issues.
The app doesn’t ring your phone, doesn’t handle scheduling as it’s setup to do. I’ve paid too much for too long for features I can’t use.
Even in my attempts to Port Out my number , their system is either not working or I have to call back so someone can help. I’ve been given conflicting information and I just want to be done with this company and service and keep my number.

rainshine19

7 years ago

False advertising don’t sign up

Signed up for Onebox for $12..99 a month and was unable to login into Onebox, called to get help, went through 3 customer service agents just find out that we were falsely signed up for eVoice and would cost more money for services we wanted. Don’t sign up for Onebox!🤬

Do9901

8 years ago

No Individual Extension Log In

Can log ONLY in to main account with this app. If you would like to log in to your personal mailbox within the system you CANNOT. There seems to be no way to do this as you can’t log in through user name, phone number only.

Polka Joe

8 years ago

Disappointing Update May 2017

The Onebox app FINALLY had an update, this week, after two years and even included notification features through your IPhone, (i.e. badge, banners, lock screen), which, is something it never had before (not to be confused with the "forward notifications" option that Onebox already has, which, isn't as organized and practical as these new notification features are). However, after downloading the update, the notifications failed to work. After trying everything possible, to test if they are working, I phoned Onebox customer service. After a half hour phone call, I was able to decipher, from what they told me, that this is not Apple's fault, rather, the Onebox system itself has not caught up with the app yet. There are still a couple of features I'd love the app to have, with notifications being at the top of my list. I hope they add these features soon, as this app has great potential to completely satisfy everything you'd need in a phone system.

Flyerscute

9 years ago

Perfect

Vraiment efface

Nivuniconu

9 years ago

It's a six

It works but could be so much better. Unless the app is open there is no way to know when new messages (text messages mainly) have arrived. Improve this and it would be a game changer.

(Cdn) Peter Hendershot

9 years ago

Online emails

Going online to the website and trying to write an email is extremely difficult. You cannot copy you cannot paste with emails it won't let you, I feel like I'm trying to send an email from 10 years ago.

Knick fan

10 years ago

Awful

Stink on ice. Horrible interface. Cheap, ineffective and cumbersome. Wish I could dump the app...and Onebox for that matter. Just sayin'.

LittleJimmyB

10 years ago

Developers could care less

App has always had little issues. Finally starting working pretty well until the ios10 update. Developers still after almost 6 months haven't updated the app to work with ios10.

Longball0712

10 years ago

Great, but...

We use this app/service for our business. It's an awesome platform but on the current version the notification bubble is always stuck at 1. Once this is fixed we'll be much happier.

Dr. Sassanova