SmartShanghai vs Recoup

Discover and bookmark the best of Shanghai. SmartShanghai is Shanghai’s longest-running online English-language city guide. For over 20 years, our editors on the ground have been discovering, reviewing and curating the places, events and things worth knowing about. From restaurants and bars to exhibitions, concerts, family activities and hidden neighborhood spots, we help you find the best of Shanghai — and save the things you want to come back to. Discover Browse our hand-picked selection of restaurants, bars, cafés, shops and other places around Shanghai. Save Your Favorites Bookmark places, events and articles you want to come back to and build your own Shanghai list. What’s On Find things happening around the city, from live music and nightlife to exhibitions, markets, dining events and family activities. Editorial Guides, recommendations and stories from our Shanghai-based editorial team, covering the city for more than 20 years. Housing Browse apartments for rent across Shanghai, with thousands of current listings from local agencies and landlords. Tickets Discover upcoming shows and events and buy tickets directly through SmartShanghai. Essential Shanghai Practical information for living in and visiting Shanghai, including useful services and emergency information. Whether you’ve just arrived, are visiting for a few days, or have lived here for years, SmartShanghai helps you discover more of Shanghai — and keep track of the places you don’t want to forget.

Flight delayed, cancelled, or overbooked? Under EU air passenger rights law (EU261) and its UK equivalent (UK261), airlines owe you fixed cash compensation of €250–€600 (£220–£520) per passenger — not vouchers, not miles, cash. Claim agencies will happily file the paperwork for you and take up to 35% of your payout. Recoup exists so you don't have to give away a third of your money for what is, in reality, a two-minute form letter. CHECK YOUR FLIGHT IN TWO MINUTES Answer a few questions — route, airline, what went wrong — and Recoup tells you exactly what you're owed and how strong your claim is, with the distance bands, delay thresholds, and cancellation-notice rules of Article 7 applied correctly, including the halving rule and the intra-EU cap that trip calculators often get wrong. A LETTER AIRLINES TAKE SERIOUSLY Recoup generates a formal demand letter citing the regulation and the specific court rulings that defeat the airline's most common excuses — technical faults, crew shortages, staff strikes, knock-on delays. The same statutory citations specialist solicitors use, addressed and ready to send. KNOW EXACTLY WHERE TO SEND IT Every claim links straight to your airline's official claim page — verified for more than 100 airlines — plus a pre-filled email option. No hunting through help centers. TRACK IT TO THE END Track each claim from draft to paid. If the airline stalls, Recoup reminds you when to chase, generates a final-notice escalation letter, and points you to the national enforcement body for your route — all 31 EU/UK regulators bundled with their claim time limits. WORKS COMPLETELY OFFLINE Everything — the rules engine, airport distances, airline data, regulator directory — is bundled in the app. Check your rights from the gate with no signal. No account, no signup, no tracking. Your claims never leave your device. PAY ONCE, NOT PER CLAIM Your first claim is free, including the full letter. One purchase unlocks unlimited claims, escalation letters, and reminders — forever. No subscription. One delayed long-haul flight pays for the app roughly forty times over. WHO IT'S FOR Anyone flying from the EU, EEA, Switzerland, or the UK on any airline — or into them on an EU/UK airline. That includes transatlantic trips: New York to Paris or Chicago to London on a covered airline qualifies. (US domestic flights are not covered — the US has no equivalent law.) Recoup provides information and template letters based on public regulations; it is not a law firm and does not provide legal advice.