Parts Town vs McMaster
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Parts Town
This app provides foodservice professionals with a mobile platform to find and purchase genuine OEM commercial kitchen parts. Access equipment manuals, utilize smart search tools, and manage your equipment and parts lists for efficient repairs and maintenance.
- OEM commercial kitchen parts
- Online equipment manuals
- Parts ID tools
- Quick Search by manufacturer, model, category
- My Equipment and My Parts lists
- Smart Manuals with offline access
- Interactive diagrams
- Serial number lookup
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The first and #1 app in the foodservice equipment industry allows you to take Parts Town on the go! Find and buy the real OEM commercial kitchen parts you need and access online equipment manuals with our user-friendly, innovative parts ID tools. Wherever your day (or night) takes you, we’re here to help every step of the way from simple fixes to large projects in commercial kitchens. Quick Search – Search by manufacturer, model and/or part category all in one place to swiftly narrow your search. You'll find everything for fryers, combi ovens, ice machines, refrigeration and much more. My Equipment – Log into your account to save the commercial kitchen equipment you own or service to access parts and manuals. My Parts – Save a list of foodservice parts you use most for easy reordering. Saved Manuals – Find the OEM manual you need, download it to your device and save it for easy reference. Smart Manuals – Tens of thousands of hyperlinked commercial food equipment manuals that lead directly to product detail pages. You can even save them on your device to view offline. Interactive Diagrams – Bringing technical schematics to life, these diagrams show a detailed breakdown of parts. Refer to product details and add a part to your cart without leaving the diagram. Serial Number Lookup – Enter your equipment’s serial number to see an exact list of restaurant equipment parts needed, along with available warranty info. Synchronized Cart – Your shopping cart is available across all of your devices when you log into your account. It’s easy to pick up right where you left off anytime. Order History and Tracking – Just log into your account to see your previous orders and find out where your stuff is. Live Chat – When you need a little help, chat with a friendly expert in real time. Join the hundreds of thousands already here when you download today! We’ll see you around Town.
McMaster
Access a vast catalog of industrial and maintenance supplies from your mobile device. Browse and order over 800,000 products for your plant and facility needs.
- Extensive product catalog
- Order from mobile
- Plant and facility supplies
- Over 800,000 products
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McMaster-Carr is the complete source for everything in your plant. Order over 700,000 products from the palm of your hand. Terms and Conditions: https://www.mcmaster.com/#terms
Screenshots
Verdict
The clearest difference is rating: Parts Town at 4.8 against McMaster's 4.3. Parts Town also leads on ratings volume (6.4K vs 220). McMaster's advantage is iOS requirement (15.0 vs 17.0). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Parts Town holds the better App Store score, 4.8 against 4.3. That said, the two scores are not equally well evidenced: Parts Town has 6.4K ratings behind it against 220, so its average is the more settled of the two. Written reviews complicate that: 64% of Parts Town's written reviews are positive against 68% of McMaster's, so the app with the better star average is not the one people write more warmly about.
Parts Town ships an update every 3 weeks, McMaster every 5 weeks. The most recent releases landed on November 10, 2026 and November 6, 2026 respectively.
| Parameter | Parts Town | McMaster |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (6.4K ratings) — better | 4.3 (220 ratings) |
| Positive reviews | 64.0% of reviews | 68.5% of reviews — better |
| Number of ratings | 6.4K — better | 220 |
| Update frequency | Every 3 weeks — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 55 MB | 8 MB |
| Age rating | 4+ | 4+ |
| Developer | Parts Town LLC | McMaster-Carr Supply Company |
Customer experience
Parts Town
McMaster
User reviews
Parts Town
From 6.4K App Store ratingsWhat we love
- 🚀 Excellent app to initiate
- 🚀 Quick and easy
- 🚀 Ordering parts have never been easier
- 🚀 The best place for equipment parts
- 👍 Great app
Room to improve
- 💰 Parts are available but overpriced
- 💰 Freight prices are ridiculous
- 💰 Trade prices too high
- 💰 You get Robbed on postage and Handling
- 🐛 Every time I have to go into the app I have to login. Even though I have remember login selected
McMaster
From 220 App Store ratingsWhat we love
- 👍 Easy to use and navigate
- 🚀 Fast search and filtering
- 💡 Excellent catalog and product descriptions
- ⭐ Great company and customer service
- 📦 Quick shipping and delivery
Room to improve
- 🐛 App is broken/only header loads
- 🐛 App freezes and becomes unresponsive
- 🐛 Navigation is confusing and awkward
- 🐛 App is not phone-friendly
- 🐛 Font size cannot be increased
Bugs and requests
Parts Town
Reported bugs
2 issues- Login screen freezes
- Incompatible with older devices
Requested features
5 requests- Contractor pricing
- Save for later option or fix the cart problem
- Want to see my orders
- Dark mode option
- Advanced analytics dashboard
McMaster
Reported bugs
25 issues- Payment method stays loading indefinitely
- Only header loads
- App is broken
- Navigation tools are in awkward locations and don't work half the time
- Screen shifts slightly
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- Occasionally freezes and doesn't respond to touch
- App is a little buggy
- Latest update won't load
- No estimate of shipping costs before completion of purchase
- App hijacks clicked URLs
- App will not open
- Shows 'No internet connection' when using the app
- Checkout screen has bugs
- Asks to enter ship to address even if shown
- Cannot enter credit card information
- Placing an order is a real pain
- Kept asking for the same things to be entered over and over
- Cart is terrible, no clear way to view items
- Shipping methods don't have predetermined options
- Forward parts request doesn't work
- Cannot save a copy on phone
- App doesn't show saved orders from website
- Missing order history and tracking
- Cannot print item page
- App doesn't show saved orders
Requested features
11 requests- Re-optimize app for phone use
- Add Apple Pay as a payment option
- Add a toolbar or ribbon for easier navigation
- Make navigation buttons at the top left like other apps
- Add a "is this page helpful?" link
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- Add links for CAD files like on the website
- Add general search functionality
- Add ability to print
- Add order history and tracking
- Add PDF drawing download
- Add access to saved orders
In-app purchases
Parts Town
No in-app purchases
McMaster
No in-app purchases
Questions
Is Parts Town free?
Is McMaster free?
Which has better reviews, Parts Town or McMaster?
Do Parts Town or McMaster have ads?
Which is updated more often, Parts Town or McMaster?
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