Don’t
Extremely disappointing experience with Parts Town.
I placed this order on May 26, 2026, for a part costing over $1,300. My original order confirmation showed an expected ship date of June 15.
It is now August 25 and I still do not have my order.
I have contacted Parts Town multiple times and spoken with several different representatives, including Anna Pullam on several occasions. Unfortunately, the experience has been the same regardless of who I speak with. I keep receiving new expected timeframes — “next week,” then another date, then another delay, and now I’m being told the middle of the following month.
I understand that backorders and manufacturer delays happen. What is unacceptable is keeping a customer waiting for months while repeatedly providing estimated dates that are not met. If Parts Town does not actually know when the part will be available, I would much rather be told that honestly from the beginning.
After waiting nearly three months for a $1,300+ order that was originally expected to ship June 15, I have lost confidence in the information Parts Town provides regarding availability and shipping dates.
If you are ordering a backordered or time-sensitive part from Parts Town, I strongly recommend confirming actual availability before relying on their estimated ship date.
I placed this order on May 26, 2026, for a part costing over $1,300. My original order confirmation showed an expected ship date of June 15.
It is now August 25 and I still do not have my order.
I have contacted Parts Town multiple times and spoken with several different representatives, including Anna Pullam on several occasions. Unfortunately, the experience has been the same regardless of who I speak with. I keep receiving new expected timeframes — “next week,” then another date, then another delay, and now I’m being told the middle of the following month.
I understand that backorders and manufacturer delays happen. What is unacceptable is keeping a customer waiting for months while repeatedly providing estimated dates that are not met. If Parts Town does not actually know when the part will be available, I would much rather be told that honestly from the beginning.
After waiting nearly three months for a $1,300+ order that was originally expected to ship June 15, I have lost confidence in the information Parts Town provides regarding availability and shipping dates.
If you are ordering a backordered or time-sensitive part from Parts Town, I strongly recommend confirming actual availability before relying on their estimated ship date.
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App and website does not work
It used to be a great app to search for service manuals on coolers but now if you search a model number or search for ANYTHING, you get a pop up saying something went wrong… well obviously!
Pradip Patel
Best place to get your parts for your appliance
Freaking great!
If you have an obscure part that is on an old device, chances are, Parts town has it! Super easy to find parts and all the information you need to repair the device. So glad I found them!
Your compitions uses your site
When my Primary supplier can’t find the parts they always refer us to Parts Town, they say if parts town can’t find it. It’s not there.
Great job Parts town, Always there, always ready to help.
Great job Parts town, Always there, always ready to help.
Great Service!
Luke Decker is the best guy to work with and an absolute professional!
Terrible experience
Sadly, I’ve been a customer for many years. They couldn’t process a credit card multiple times even though my credit card said they processed it. They couldn’t figure out the problem. Said they didn’t know what to do isn’t that great
General manager of Five Star Beverages
Always easy to use
Parts
That have the parts I need but they are very expensive . Some things I find other places for way less money.
Excellent app!
Parts Town is really easier, faster and reliable.
Parts are available but overpriced
Parts are available but extremely overpriced. Charged me shipping for a tiny part which destiny weight 100g even though my order was over 500$. And within Ontario.
Owner
Great app
Riconcito
Encontré lo que buscaba
Good app
Overall I like that you all have an app for this . I didn’t know it existed, it has made it more easy to use and fast on the go .
Amazing company and selection
Just started working at Dunkin’ Donuts as a technician. This site has helped me out tremendously. And when you call, the people are nice and friendly. Parts come within a day or two. Or if you wanna rush, you could pay extra.
Frustrated
Every time I have to go into the app I have to login. Even though I have remember login selected. When it freezes up and I I have to close it and go back in, have to input my login again. It’s pretty annoying and why I typically use the website.
Double gas burner for Bertazzoni stove
With the help of YouTube was able to replace the double burner with ease. The burner is now working great thanks to Partstown! I’ve just place another order for the bottom panel for the oven. I totally warped the bottom panel trying to make a home made pizza! Over zealous with the sauce😬
Freight
Your freight prices are ridiculous!!!!
Hard to. Edit.
We have been trying to edit the information on the credit card screen. Very difficult to figure out. Still the wrong information is on the card that we use for instance, the name is not the one that is listed and the person who’s card it is has had her name changed make it easier to edit that information would be fantastic, thank you
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Quick and easy
Thanks for all
