Comparison

xMatters vs Web

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

xMatters

This platform helps operations teams automate workflows and ensure service reliability. The mobile app provides actionable alerts with full context, enabling quick incident assessment and response initiation. It acts as a pocket command center for managing alerts and on-call schedules.

Highlights
  • Actionable alerts with full context
  • Launch response workflows
  • Track message delivery and escalation
  • Manage on-call schedules
  • Initiate conference calls
  • Access personnel contact info
  • Custom alert tones
Features
Read full description

xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. With the xMatters iOS app, you get actionable alerts with full context for every situation that let you quickly assess incidents and launch response workflows at the touch of a button. The xMatters app is a “pocket command center” that allows you to: * Send and receive alerts with full incident context * Launch actionable responses and workflows * Track message delivery, escalation, and response * Set, update, and view your on-call schedule * Initiate conference calls or join at the tap of a button * Access contact info for your personnel * Set custom alert tones * Attach images for more context or instructions * Extend your enterprise authentication to your mobile devices * Protect sensitive data by enabling passcode lock For those that want to be truly agile, fast-moving companies with happy customers AND happy engineers, xMatters is the only platform for the job. To learn more about xMatters and get your free account visit xmatters.com

About

Web

Access company intranet, internet, and web apps securely and intuitively. This app provides instant access to internal network sites without manual VPN connection, and organizes all your bookmarks in one place. It also features a built-in QR code scanner.

Highlights
  • Secure intranet access
  • No manual VPN connection
  • Centralized bookmark management
  • Add, edit, and remove bookmarks
  • QR code scanning
  • Access web apps
Features
Read full description

Experience intuitive, secure browsing across intranet, internet, and web apps. Workspace ONE Web gives you instant access to your company’s internal network sites while you’re on the go without the hassle of manually connecting to a VPN. **Instantly Access Company Sites and Intranet** Enjoy frictionless access to your organization’s websites and intranet in a flash without manually configuring a VPN. **Find All of Your Bookmarks in One Place** Your company can push bookmarks down to your app for you to easily locate. You can also edit and remove bookmarks or add your own. Having a hard time locating your bookmarks? Tap the action grid at the bottom and tap “Bookmarks”. **Scan QR Codes on the Fly** Need to scan a QR code? Navigate to the Browser’s URL address bar, tap the code on the right, enable access to the camera and your device is ready to scan! To optimize security and productivity for your device, Omnissa will need to collect some device identity information, such as: • Phone Number • Serial Number • UDID (Universal Device Identifier) • IMEI (International Mobile Equipment Identifier) • SIM Card Identifier • Mac Address • Currently Connected SSID

Screenshots

xMatters4 screens
Web4 screens

Verdict

The call

The clearest difference is rating: Web at 4.5 against xMatters's 2.4. Web also leads on monetization model (free vs free with in-app purchases) and ratings volume (22K vs 49). xMatters's advantage is review sentiment (33% vs 18%) and update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Web holds the better App Store score, 4.5 against 2.4. That said, the two scores are not equally well evidenced: Web has 22K ratings behind it against 49, so its average is the more settled of the two. Written reviews complicate that: 33% of xMatters's written reviews are positive against 18% of Web's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

xMatters ships an update every 3 weeks, Web every 2 months. The most recent releases landed on September 4, 2026 and September 24, 2026 respectively.

Scorecard5 real differences · 5 level
xMatters versus Web: the parameters behind the verdict, then further details
ParameterxMattersWeb
PriceFreeFree
Rating2.4 (49 ratings)4.5 (22K ratings) — better
Positive reviews32.6% of reviews — better17.6% of reviews
Number of ratings4922K — better
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, Apple Watch — betteriPhone, iPad
Requires iOS18.017.0 — better
Further details — not scored
Size55 MB97 MB
Age rating4+4+
DeveloperxMatters Inc.AirWatch, LLC

Customer experience

xMatters

All ratings49 ratings
Positive26.5%
Neutral14.3%
Negative59.2%
Written reviews43 reviews
Positive32.6%
Neutral16.3%
Negative51.2%

Web

All ratings22,445 ratings
Positive86.6%
Neutral4.2%
Negative9.2%
Written reviews193 reviews
Positive17.6%
Neutral7.3%
Negative75.1%

Bugs and requests

xMatters

Not enough reviews yet to summarise bugs or requests.

Web

Reported bugs

3 issues
  • Incompatibility with iOS 14.5 and later
  • Kiosk mode issues after recent update
  • Inability to download/print payslips

Requested features

3 requests
  • Dark mode option
  • Face ID/Touch ID support
  • Improved offline functionality

In-app purchases

None

xMatters

No in-app purchases

None

Web

No in-app purchases

Questions

Is xMatters free?
xMatters is free to download, with no in-app purchases.
Is Web free?
Web is free to download, with no in-app purchases.
Which has better reviews, xMatters or Web?
Web is rated higher. xMatters averages 2.4 out of 5 from 49 ratings, while Web averages 4.5 from 22K ratings.
Do xMatters or Web have ads?
Neither xMatters nor Web shows ads.
Which is updated more often, xMatters or Web?
xMatters ships an update every 3 weeks, and Web every 2 months. Most recently, xMatters was updated on September 4, 2026 and Web on September 24, 2026.

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