No widgets
Please add widgets to phones and Apple Watch to see if I am on call at a glance
Clunky
I’m part of multiple notification groups. When I look at schedule, I have no idea what group I’m scheduled for
Notifications not really custom
Custom notification sounds are only a set of xmatter sounds unlike it’s Android app counterpart that allows access to all your truly sounds. Android version made it easier to differentiate between properties.
Landscape Mode and better notification sounds
The app does what I need when I’m on call, but we truly need better notification sounds that can alert but won’t startle. We could also truly use a landscape mode on iPad. My sits in a Magic Keyboard all day long, so getting an alert and then having to take it out of the Magic Keyboard to interact with the content is a frustrating experience.
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It does what it’s meant to
iPhone SE and app works a treat. Just make sure if you have any screen time settings you always allow xMatters.
Works great
Does what it needs to do, sufficient customizations. Only thing, response from Apple Watch is not recognized and keeps reminding on watch until you open the iPhone app. Please fix this, used to work well a few releases ago.
i don’t like xMatter
because it means I need on call
Clicking ACCEPT or REJECT from Lock Screen does nothing
I hate having to unlock and open the app just to accept a page. I always forget when I respond to an alert that in need to unlock before accepting the alert via the notification, otherwise responding does nothing.
If you need to ensure it’s me that’s responding, prompt for biometric verification like other apps.
If you need to ensure it’s me that’s responding, prompt for biometric verification like other apps.
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Basic app
Very basic app and slow.
Not able to acknowledge multiple active tickets at once. Have to open every ticket to acknowledge.
Not able to acknowledge multiple active tickets at once. Have to open every ticket to acknowledge.
Overall great application
However, it does not rate a complete 5 stars because is missing one thing. Allow the ability to override silent features on the iPhone. Developers, please allow the ability to add override so if I want to place my iPhone as silent at night, xMatters would still make a paging sound if I get paged at night.
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Edit message text area won’t scroll down despite 2000 characters
So basically get one line of message text. Can’t scroll the cursor down either. Typed several lines couldn’t finish. So had to select all and delete. Then start over. Bogus.
QR CODE scanning is not working
Not able to complete setup as QR code scanning is not working, kindly get it fixed on priority
Won't allow regiatration
Android app works but IOS app won't let you register with QR code.
QR scanning hang state problem
QR code scanning process goes to hang state.
Very bad experience 🙂
Very bad experience 🙂
QR code not able to read
I am trying to login isinglass QR code but the app not able to read the QR code
Katherine
It will not let me put a space in my username
So I can’t get to first base even
So I can’t get to first base even
Not working on iPhone
No use for me doesn't work on iPhone. Works on android though for my colleague
UI could be improved
When you get a number of events, it’s a bit clunky to go into each one and respond. It doesn’t feel very native, not like its clicking iOS buttons, more like loading theme then web page. It would feel a lot slicker if you could do more iOS native feeling interactions, things like being able to select multiple events at once to respond to them together (after clicking a button at the top to go into select mode), or being able to swipe individual events left/right to quickly respond
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Custom notifications - want to use my own sounds
It would be nice if we could choose our own alert sounds from what we have either purchased or have on our iPhone or other device. Only being allowed to use the ones that are included on the app is less than satisfying. It would also be good if we could choose different alert sounds based on either priority or on whether the message just informative so we know how critical it is for us to look at the notification.
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Doesn’t work on iPhone 6S
I have had some problems being unable to login since the upgrade before this one. No matter how many times I check my details to make sure they are correct, I couldn’t login. Now this version won’t even let me paste my host address, and that’s when it actually loads. Please make this compatible for older phones (I have the current iOS, which I’ve had no trouble using).
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