Cox App by Spectrum vs NNVA 311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cox App by Spectrum
Manage your Spectrum services, including billing, payments, and data usage. Access streaming apps and get support for your internet, TV, and voice services. Stay informed about outages and update your account details easily.
- View service details
- Manage billing and payments
- Access streaming apps
- Check data usage
- Outage alerts
- Troubleshooting articles
- Update profile and password
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Cox is now Spectrum. Your services remain uninterrupted and you now have access to all that Spectrum has to offer. Your username and password will work anywhere you sign in to Cox or Spectrum. Using this app you can: ○ View your service details ○ Manage your bill, view statements, update payment methods and make a one-time or recurring payment ○ Access streaming apps like HBO Max and Disney+ at no extra cost with eligible Contour TV plans ○ Check your data usage ○ Stay up to date with outage alerts ○ Search and browse helpful troubleshooting and how-to articles ○ Update your profile information or change your password ○ Quickly access product-specific apps to manage your Access Points, Contour TV or Voice service
NNVA 311
Report local city issues like potholes and roadway repairs directly to the city government. This app allows citizens to act as the city's eyes and ears, facilitating real-time collaboration and issue resolution.
- Report city issues
- Real-time collaboration
- Citizen reporting
- Track service requests
- Mobile issue reporting
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Newport News 311 enables real-time collaboration with citizens, “deputizing” mobile users to become the city’s eyes and ears. Citizens report potholes, roadway repairs, and other issues from anywhere in the city using their mobile phone.
Screenshots
Verdict
The clearest difference is rating: Cox App by Spectrum at 4.6 against NNVA 311's 3.4. Cox App by Spectrum also leads on ratings volume (681K vs 5) and update cadence (every 3 weeks vs every 2 months). NNVA 311's advantage is review sentiment (50% vs 20%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Cox App by Spectrum holds the better App Store score, 4.6 against 3.4. That said, the two scores are not equally well evidenced: Cox App by Spectrum has 681K ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 20% of Cox App by Spectrum's written reviews are positive against 50% of NNVA 311's, so the app with the better star average is not the one people write more warmly about.
Cox App by Spectrum ships an update every 3 weeks, NNVA 311 every 2 months. The most recent releases landed on November 12, 2026 and November 1, 2026 respectively.
| Parameter | Cox App by Spectrum | NNVA 311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (681K ratings) — better | 3.4 (5 ratings) |
| Positive reviews | 19.6% of reviews | 50.0% of reviews — better |
| Number of ratings | 681K — better | 5 |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #133 — better | — |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 — better | 26.0 |
| Further details — not scored | ||
| Size | 51 MB | 12 MB |
| Age rating | 4+ | 4+ |
| Developer | Cox Communications, Inc. | Connected Bits |
Customer experience
Cox App by Spectrum
NNVA 311
Bugs and requests
Cox App by Spectrum
Reported bugs
3 issues- App crashes and login issues
- Incorrect billing and hidden fees
- Unreliable equipment and installation
Requested features
3 requests- More self-service options in the app
- Ability to easily manage account and billing
- Improved troubleshooting and remote diagnostics
NNVA 311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Cox App by Spectrum
No in-app purchases
NNVA 311
No in-app purchases
Questions
Is Cox App by Spectrum free?
Is NNVA 311 free?
Which has better reviews, Cox App by Spectrum or NNVA 311?
Do Cox App by Spectrum or NNVA 311 have ads?
Which is updated more often, Cox App by Spectrum or NNVA 311?
Other comparisons
