Spotty
Service is very spotty. Goes in and out all the time.
Trash
Trash service and company didn’t even tell me my monthly payment was going up.
Yall suck
Service sucks
The internet keeps lagging
The service has gotten worse
Getting Jacked
Once cox became spectrum my bill has almost doubled with fees for the last 3 months. Garbage. Looking for another service
Spectrum sucks
Spectrum sucks
Blissfull
Thank you COX for such a great service!!
Over priced and poor service
This is over priced and the performance is terrible and slow
Internet always goes out
Internet is not reliable
Horrible costumer service
I was helped by Star Hamilton, never took care of what she promised, gave her mail and never replied, disgusting service, someone like that should not be on costumer service or at your company
Was great, then garbage spectrum came.
I loved how our internet used to be when it wasn't spectrum. I hated spectrum when I lived out in FL, they went and merged/bought up brighthouse internet and ruined it. Now they did the same with COX internet with awful and mediocre internet speeds. Unfortunately I wish there was a way I can get away from this awful company, but I'm stuck with them because it's included in my HOA. Is this some type of internet monopoly? Never liked spectrum.
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Awesome
I have had this account for over a year and never had an issue with any of my services
Time to shop
Service outages galore and my bill went up 70% with Spectrum. Loyalty costs money
Loyal
Haven’t had better WiFi since I been born. Truly reliable, supportive, and loyal to their community. Can’t beat the price, excellent service year round, never once had a hiccup, thank you Jesus, Amen!
Users can’t update information
I tried to set up my account for auto pay and it was during the transition from Cox to Spectrum. I was unable to update the routing number on the app so I called customer service for assistance. After being on hold forever and finally speaking with a person, I explained I couldn’t update the routing number multiple times. This person clearly did not understand and I explained this was feedback for whoever operates the app that the user wasn’t able to do it.
Finally she understood (I thought) and she said she made the changes on my account. I told her from the user end it was still not displaying the correct routing number and she kept saying that it was fine and correct. Nope, I got an email that my account was past due.
Your app needs to allow the user to do this since apparently this is an issue, even when a customer service person manually enters it because it didn’t change it. The other utility companies have this feature and this isn’t an issue. I was able to update the routing number just fine and continue to make payments as scheduled.
I called today to speak to a supervisor about this and was put on hold for a long time and eventually was told the supervisor would call me right back. I’ve been waiting almost 3 hours and no call.
Finally she understood (I thought) and she said she made the changes on my account. I told her from the user end it was still not displaying the correct routing number and she kept saying that it was fine and correct. Nope, I got an email that my account was past due.
Your app needs to allow the user to do this since apparently this is an issue, even when a customer service person manually enters it because it didn’t change it. The other utility companies have this feature and this isn’t an issue. I was able to update the routing number just fine and continue to make payments as scheduled.
I called today to speak to a supervisor about this and was put on hold for a long time and eventually was told the supervisor would call me right back. I’ve been waiting almost 3 hours and no call.
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Bad
Charged 100$ and it didn’t even mention why.
Technician
They charged me for the service of a person that didn’t do anything to my internet
Poor quality service
I have had Cox for many years and the price is always going up. But the service always goes down. The network is always having issues. The service goes out all the time whether it says the service is great. You’re getting 5G or whatever it is. It’s always malfunctioning, you can reset it. It doesn’t do any good the next day it’s out again and it has nothing to do with weather. The packages they offer don’t include what you want. You have to buy everything or nothing but for the money that you pay, you shouldn’t have any problems with service or network connections. When you speak to someone they tell you to reset everything in your house unplug everything but when you can’t get to it because of furniture or age or restrictions for your health, it doesn’t seem to matter. I would rather go with anyone else than Cox or spectrum!
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Overpromising and underperforming
Very difficult company to work with. Not given speeds that you are promised and unable to handle issues. Used their app to move services and charged me 2 months on both houses even though services were supposed to be stopped at last house. Did not issue refund after stopping at store numerous times and talking with a handful of associates and managers.
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I lost my job thank you Cox
Cox still working with me manage my bill without additional stress
