Trane® Home vs 123 Help App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Trane® Home
Manage your home's essential systems remotely. Control thermostats, locks, lights, and cameras from your smartphone. Create custom automations and device groups for simplified home management.
- Remote HVAC control and scheduling
- Manage locks, lights, and Z-Wave devices
- Create custom device groups
- Automate home functions
- Find local HVAC dealers
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Take care of your home and the people in it from anywhere with Trane® Home (previously Nexia™). Trane Home is home automation made simple because now you stay connected everywhere you go. Run the most important systems in your home - thermostats, locks, lights and cameras - from your iPhone. Key Features Include: - Control, monitor and schedule your home's heating and cooling system from anywhere - Find and contact a Trane HVAC dealer in your area - Control locks, lights, and many other supported Z-Wave devices with an easy to use interface - Create and edit automations - Create custom device groups for better access and visibility
123 Help App
Find immediate assistance for home repair emergencies. Connect with professionals quickly and efficiently when unexpected issues arise at home.
- Find home repair help
- Emergency assistance
- Connect with professionals
- Home repair solutions
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For when a home repair emergency happens. The 123HELP App makes it easy to find help for home repair emergencies
Screenshots
Verdict
Trane® Home and 123 Help App both sit at 4.8 stars, but that hides the real split: 100% of 123 Help App's written reviews are positive against 36% of Trane® Home's. 123 Help App also leads on iOS requirement (12.4 vs 15.1). Trane® Home's advantage is ads (none vs shown) and ratings volume (153K vs 8). On price, rating, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for Trane® Home against 4.9 for 123 Help App. That said, the two scores are not equally well evidenced: Trane® Home has 153K ratings behind it against 8, so its average is the more settled of the two. Written reviews are what separate them: 36% of Trane® Home's written reviews are positive against 100% of 123 Help App's.
Trane® Home ships an update monthly, 123 Help App every 3 months. The most recent releases landed on September 30, 2026 and June 6, 2026 respectively.
| Parameter | Trane® Home | 123 Help App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (153K ratings) | 4.9 (8 ratings) — better |
| Positive reviews | 35.9% of reviews | 100.0% of reviews — better |
| Number of ratings | 153K — better | 8 |
| Update frequency | Monthly — better | Every 3 months |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Ad-supported | Ad-supported |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 12.4 — better |
| Further details — not scored | ||
| Size | 99 MB | 10 MB |
| Age rating | 4+ | 4+ |
| Developer | TRANE U.S. INC | 123HELPAPP, LLC |
Customer experience
Trane® Home
123 Help App
Bugs and requests
Trane® Home
Reported bugs
4 issues- App freezes when changing fan mode
- Geofencing feature not working reliably
- Thermostat not syncing with app data
- Frequent app crashes and disconnections
Requested features
5 requests- Add Apple Watch app support
- Improve scheduling and programming options
- Provide more detailed usage history and analytics
- Integrate with smart home platforms (e.g. HomeKit)
- Allow customizable temperature ranges and settings
123 Help App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Trane® Home
No in-app purchases
123 Help App
No in-app purchases
