Trane® Home Reviews: Is It Legit?

Customer Experience

Positive experience35.7% of reviews
Neutral13.4% of reviews
Negative experience50.9% of reviews

~ Based on 515 written reviews from the US App Store.

What users say about Trane® Home

Is Trane® Home Safe?

Trane® Home appears safe based on user ratings. AppsHunter Safety Score for Trane® Home is 96/100.

This assessment is based on 154,825 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 154,795 App Store ratings for Trane® Home.

Is Trane® Home Legit?

Trane® Home appears to be a legitimate app. AppsHunter Legitimacy Score for Trane® Home is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Always loses Connection

We constantly find the house out of the range we set and when we load the app to see what it is set at, it’s always not connected.

A dinosaur compared to ecobee

So freakin unintuitive. Whoever built this software clearly does not develop modern software. It’s super frustrating that the trane system doesn’t work with Ecobee so you’re forced to use this dinosaur of an app. It’s not even easy to edit presets from the app or even easily put the thermostat on vacation mode. I’m really disappointed and baffled by the good reviews on here (are these all bots?).

It also does not work with any Z wave devices unless you sign up to a subscription. And after signing up, it’s about a 10% chance your Z wave device is compatible with Trane Home’s outdated, decrepit system. Aeotec’s sensors do NOT work by the way, despite the website saying they do. What a joke.
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Fabulous

Trane thermostat? I have the North and South.

Can control seamlessly from my phone

TRANE is QUALITY

Quiet smooth cooling & heating . Love my TRANE!! 🤗

A dinosaur compared to ecobee

So freakin unintuitive. Whoever built this software clearly does not develop modern software. It’s super frustrating that the trane system doesn’t work with Ecobee so you’re forced to use this dinosaur of an app. It’s not even easy to edit presets from the app or even easily put the thermostat on vacation mode. I’m really disappointed and baffled by the good reviews on here (are these all bots?).
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Impressed

So easy to use!

Stopped working

I spent lots of money on the big touch screen with WiFi connection and the company decided it’s not compatible anymore. Some kind of compensation would have been the right thing to do but I guess Trane doesn’t care.

System cycling

When I have heat and cool temperatures selected the system keeps cycling on/off/on/off every couple seconds

Not Intuitive

The app is difficult and not easily programmed

Scheduling feature does not work

Sucks

Only 4 days parts

The thermostat settings are limited to four days parts. Unlike a Nest you cannot adjust to have more changes in temperature than 4 per day. The marketing says custom like you want it, but this is big limitation.

Wish I had chosen something else

This unit is over engineered and not worth the extra money. It doesn’t do even simple things correctly.

Connectivity

50% of the time it just says “Not Connected”. I got it free with the AC unit but would never use it voluntarily.

Just ok

There is nothing special about the Trane app

Awesome

Love my Trane

Need to make the scheduled simpler to set up

Great app

ResidioApp is much better

This app does not let you know if your unit is not running or disconnected from WiFi. Trane does nothing to improve this app whatsoever. Also the entry of your passcode every time you go into the app is annoying and the small numbers if you hit them wrong have to keep on re entering. They should let you set how often you want to enter your passcode.
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Problems

For such a young machine, my heat pump has had many too many issues requiring service and labor and money. Becoming increasingly disappointed.

Not connected

There’s no option to troubleshoot just says not connected

Enjoy the convenience

Very easy to use