Pinewood Host+ vs b2see

Professionally welcome sales and service customers into a dealership with Host+, Pinewood DMS’ meet and greet app. Seamlessly linked with the CRM module in Pinewood DMS, supporting the reception, sales and service teams to make customer communication even easier. Host+ provides real-time access to the entire CRM database, allowing users to see appointments a day in advance, view expected arrival times of customers, and access the full CRM record, including view of survey scores, previous contacts and a next desired vehicle. Customers can sign off work raised to digital job cards, using an e-signature on the app. Record arrival videos when a vehicle arrives onsite, showing the current condition including any damage, protecting staff against any possible liability claims. Complete a full vehicle health check with the customer, providing transparency on any issues highlighted. Host+ integrates with HPI / BCA, for the simple creation of vehicle appraisals. Record the step-by-step process through to completion, supporting any damage with photo and video proof, or using notes.

b2see is a video toolkit for any business passionate about its customers. Using video to be more transparent in everything you do builds trust with your customers and improves relationships, more quickly and easily. Complete customer satisfaction is now guaranteed.   Whether you are sending one to one videos, social media videos or videos to your customer database, b2see does this all through one easy to use mobile application and back office which we call the “digital hive”.   Whatever the task in hand, from customer service queries, to appointment confirmations, to mechanical repairs, to responding to sales enquiries and many more; short of being there in person with your customer a video response is the best way to explain, be understood and gain approval to maximize the opportunity the first time around. That’s why video works so well.  Download the app onto your mobile device, there is no need to buy unnecessary additional video equipment for your business Have your own branded homepage where your customers watch your videos, this includes your logo, a brief description and your full contact details Each video starts with a branded introduction reinforcing professionalism Set up multiple users and configure all notification settings to make the app work around your business and how you want to work Full access to a video management system to track each video to make sure your customers get the benefit of the videos you are making It couldn't be easier...get going in 3 easy steps;  Download the app Register your account Start taking videos... If you want multiple users then don't forget to login to http://app.b2see.co.uk/portal to configure everyone.   Happy video making!