OpenScape Mobile vs InSkill

Today’s reality - A mobile, global, distributed and virtual workforce. But you still need fast access to people, from wherever you are, at the lowest possible cost. OpenScape Mobile enhances your communications experience with rich Voice over IP (VoIP) and Video capabilities from your iPhone or iPad. Plus it allows you to seamlessly move calls between desk phone, Wi-Fi and cellular. OpenScape Mobile reduces cellular charges through lower air-time minutes and roaming charges by making and receiving calls over Wi-Fi from your home, a Wi-Fi hotspot or on the corporate Wi-Fi. With a simple finger gesture, OpenScape Mobile’s call swipe lets you seamlessly move calls from your mobile device to a desktop device, and vice-versa, and from cellular network or the Wi-Fi. What you can do OpenScape Mobile works in three modes (depending on the license you purchased): UC-only mode: Gives you access to OpenScape Unified Communications features (also see OpenScape UC) • Set your user presence status and preferred device or device list • Be reached on a single published phone number • See your OpenScape contacts and their presence status • Manage your OpenScape contacts and place calls to your contacts through your corporate network • Initiate ad-hoc conferences and join a conference, plus see the conference status • Activate rules and set time zone, location and status note • View missed calls in the Journal • Automatically import credentials from the OpenScape mobile client, if installed and configured Voice/Video-only mode: Gives you access to VoIP and Video, plus call transfer, call forwarding and call swipe. Combined mode: Gives you both UC and VoIP/Video functionality in a single mobile application.

InSkill is a world leading platform for creating, managing, and using product-based copilots for complex industrial products. ASK QUESTIONS about assets or products you use and instantly learn from documentation, resources, and procedures. DELIVER EXPERTISE TO INDUSTRIAL WORKERS IN REAL-TIME with the InSkill mobile app. Access the worlds #1 expertise platform and transform your business with real-time data using artificial intelligence. InSkill AI Technicians curate and provide workers with accurate and clear step-by-step instructions to help them solve complicated problems or perform difficult tasks. With InSkill, suppliers of industrial equipment capture and manage their know-how and then make it available to their ecosystem of partners and customers. Product experts can easily train the AI on the go by adding knowledge as they work. They can even include videos or pictures of procedures to aid their colleagues. UPSKILL TECHNICIANS InSkill dramatically improves uptime and productivity by resolving more service and maintenance instances without needing to send a technician on site. The InSkill app makes it possible to easily capture senior technician know-how as they are working. Customer feedback can be crowdsourced to constantly improve and optimize your AI technicians. Use of the InSkill network has been shown to drastically improve first time fix rate and uptime in factories across the globe. PERSONALIZE MACHINE DOCUMENTATION & PROCEDURES Thanks to InSkill’s AI technicians, you are now able to access personalized documentation, guides, procedures, and workflows that are specific to your install. Each AI Technician is equipped to troubleshoot and solve known issues and assist users in typical maintenance or upkeep tasks. BETTER MAINTAIN EQUIPMENT WITH DIGITAL COMPLIANCE InSkill offers powerful compliance tools that allow you to track scheduled maintenance, analyze task time, track parts used, and even validate performance. AI DELIVERS KNOW-HOW WHEN AND HOW YOU NEED IT AI technicians are available 24/7 and equipped to provide guidance that not only suits your particular device setup, but also your specific users. Expertise is delivered in the language that your user speaks and is available to be used offline or in low connectivity environments. STREAMLINE ISSUE ESCALATION When AI technicians encounter something that requires specialized skills to complete, the session is easily escalated or shared with a coworker or with a technician. Details about the machine are readily available including serial number, install configuration, history, device data, and background information. InSkill can automatically integrate with your existing corporate infrastructure to empower users across your organization. KEY FEATURES * Ask Questions about how to use your assets and products * Easy access to your assets and products * QR scanner to quickly capture data from your device * Organize assets into groups or lines * View assets and products from all of your suppliers * Full history of your diagnosis activity and ability to access it at any time * Hand off or escalate sessions * Customize the language for your support * Download resources for offline or low connectivity environments * Easy access to products resources and tasks * View asset configuration, history, and notes. * View device diagnostic data and diagnostic history of a device * Track parts used during a task * Contribute knowledge and train the AI on your product * Integration with common CRM and ticketing systems