Mobile Reach vs RTA14

Mobile Reach empowers field service and IT teams with a comprehensive mobile platform for managing work orders, assets, inspections, and service delivery in the field. CORE CAPABILITIES The Mobile Reach app provides field technicians with instant access to critical service management capabilities on their iPhone, iPad, or iPod Touch: • Manage and update work orders in real-time • Perform inspections and preventive maintenance • Access enterprise asset and equipment information • View secure knowledge bases and technical documentation • Connect directly to your existing enterprise systems ENTERPRISE PLATFORM Mobile Reach is a scalable mobile application platform designed for enterprise field service and IT organizations. The platform enables companies to build, configure, deploy, and maintain custom mobile field service applications tailored to their specific operational needs. Mobile Reach apps connect securely to back-end enterprise systems including CRMs, ERPs, and service management platforms like BMC Helix, ensuring seamless data flow between field operations and central systems. GETTING STARTED After downloading the Mobile Reach app, connect to the Mobile Reach cloud gateway to access and test field service mobile applications on your iOS devices. For detailed setup instructions, visit http://mobilereach.com/client-tutorial or email sales@mobilereach.com for enterprise inquiries. WHO MOBILE REACH SERVES • Field service technicians managing maintenance and repair operations • IT service teams handling asset and service management • Enterprise organizations requiring mobile field service solutions • Companies using service management platforms seeking mobile capabilities Learn more at www.mobilereach.com

RTA14 is a user interface for the Real Time Action™ (RTA) event management application suite. · Provides mobile access to dynamically manage, in real time, employee customer interactions in the Casino, Hotel, Resort, Retail, Membership Venues, and Health Care Segments. · Connects Apple mobile technologies to the RTA rules-based solutions to maximize employee efficiencies, reduce service response times and increase customer satisfaction · Leverages a new level of customer recognition and engagement to deliver the unique experiences to meet and exceed your customer's expectation, and keep them coming back again and again. Our Real Time Action™ solution is completely customizable, you set the rules of engagement for automatically directing employees to meet the service standards important for your business.