Optsy Mobile vs SEDC Mobile Workforce

Optsy Mobile is the ultimate Field Service Management application for service techs in the field. Working in conjunction with the Optsy server application, this app will allow service companies and their technicians to work seamlessly and more efficient. Some of the highlights are: · View and update all details of your and/or your field techs schedules. · Record status changes to work orders in process · Change time-in and time-out · Update labor details, invoice information · Record materials used on the job and add attachments · Capture customer’s signature · Call, email and get driving directions directly from the application. For your customers, job sites, contacts, vendors and manufacturers · View A/R balances for customers and job sites · Most features work when device is offline and has no internet connection For any technical assistance or feature requests please contact our support team directly.

SEDC Mobile Workforce SEDC's advanced workforce automation solution enables field crews to communicate wirelessly with the office and with dispatchers to improve service response times, reduce drive times, and increase overall efficiency. With SEDC's Mobile Workforce application, field crews can view work orders in list format or on a map of the utility's service area. By selecting specific work orders, the user can drill down into the order details and workflow. When work is completed, the order can be updated directly from the field, allowing teams in the office to view the updated order in near real time. With the integrated GPS capability, truck locations will display on the dispatcher's map, enabling better routing decisions, more appropriate crew assignments, and improved response time estimates. Users should be aware that running GPS continually in the background can dramatically decrease the iPad's battery life, and care should be taken to ensure trucks have iPad charging capabilities.