Need Waze Support
Please add functionality to choose Waze for navigation!
Fix for latest iOS update
Unable to create work orders now as rotary selection fields are either white on white or black/blank.
Trash
Can鈥檛 ever sign in or connect and due to that has made my whole work day spoiled for me and 5 other co workers do not a very reliable app
new release
The latest release is very good.
Poor work flow, please improve...
App is cumbersome to use, too many "clicks" required to perform simple tasks.
The FieldOne app was just as bad.
The FieldOne app was just as bad.
Looks nice but lost import features
The overall look is nice but now the client names are replaced with work order numbers when you look at the dispatch page. You can no longer see who the techs are at each job on the dispatch page. The problems tab doesn't display anything when clicked on. I would also like the map to open up apple map app or at least the option to pick between Google or Apple maps.
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Very poor replacement for FieldOne
The business I work for has been using FieldOne since I began working for them nearly four years ago. Although it had some quirks and compatibility issues when new versions of Apple iOS were released it was usable and allowed me to report my work.
Enter my surprise when a week ago I turned on my iPhone 5c to check my jobs for the day. Field one was gone and in its place was something called Optsy. At first I didn't realize what had happened and looked all over my three iPhone screens for FieldOne. Not finding it I called my employer and told them that the FieldOne app had disappeared from my phone. I was told that Optsy had replaced FieldOne, but not to download Optsy. I told them I didn't download it, I had replaced FieldOne on my screen. I have been trying to use Optsy for the past week and it is not at all user friendly in the current version. Very poor design and layout of all the tabs that were very easy to find and navigate on FieldOne. One glaring problem is when I attempt to enter data into the tech notes area, adding only one character causes the screen to flip up to the Slot Details box. This makes it virtually impossible to enter tech notes.
Needless to say I am not happy with using Optsy, the problem is FieldOne is no longer available on the App Store as a download. I have checked the settings on my iPhone and cannot find where automatic updates was selected. I guess I'm just one of the fortunate ones who got Optsy without asking for it.
If it was possible to give Optsy less than one star I would. It certainly needs a lot of work and should not have been released in its current form.
Enter my surprise when a week ago I turned on my iPhone 5c to check my jobs for the day. Field one was gone and in its place was something called Optsy. At first I didn't realize what had happened and looked all over my three iPhone screens for FieldOne. Not finding it I called my employer and told them that the FieldOne app had disappeared from my phone. I was told that Optsy had replaced FieldOne, but not to download Optsy. I told them I didn't download it, I had replaced FieldOne on my screen. I have been trying to use Optsy for the past week and it is not at all user friendly in the current version. Very poor design and layout of all the tabs that were very easy to find and navigate on FieldOne. One glaring problem is when I attempt to enter data into the tech notes area, adding only one character causes the screen to flip up to the Slot Details box. This makes it virtually impossible to enter tech notes.
Needless to say I am not happy with using Optsy, the problem is FieldOne is no longer available on the App Store as a download. I have checked the settings on my iPhone and cannot find where automatic updates was selected. I guess I'm just one of the fortunate ones who got Optsy without asking for it.
If it was possible to give Optsy less than one star I would. It certainly needs a lot of work and should not have been released in its current form.
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Horrible
This app was decent until the update of iOS. It has been a couple months and you can't go in progress, complete or anything. I would suggest using a different app!!
iOS strikes again
This was a great app until the iOS update. It's been several weeks and still no app update to fix this problem.
Problem since the update to IOS 8.1
You can no longer clock in and out because it locks the app up.
Any time you hit one of the drop-down menus it locks the app.
The signature area still works correctly though.
For the update it worked fine.
Any time you hit one of the drop-down menus it locks the app.
The signature area still works correctly though.
For the update it worked fine.
Tweaks needed
A few tweaks that are needed:
The ability to search work orders when creating a new schedule
The ability for techs to search all open work orders and create their own schedule.
Display the Day when searching through dates in dispatch
Option for Push notifications and sounds when dispatch changes on Today's date. (So techs are alerted when office makes last minute changes)
A better/more prominent way to display slot messages.
Something to show if a schedule has been booked in with client or just anytime the day.
A flag to show if techs need to call client before arriving.
See full schedule description like on the computer.
The ability to search work orders when creating a new schedule
The ability for techs to search all open work orders and create their own schedule.
Display the Day when searching through dates in dispatch
Option for Push notifications and sounds when dispatch changes on Today's date. (So techs are alerted when office makes last minute changes)
A better/more prominent way to display slot messages.
Something to show if a schedule has been booked in with client or just anytime the day.
A flag to show if techs need to call client before arriving.
See full schedule description like on the computer.
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Update NEEDED!
App will not even get to login screen with iOS 7! Update PLEASE!
Technician
Constant server communication errors. Only option is to remove and reinstall program. In some cases wifi services have to be shut off to operate. Not worth the hassle or time. On other occasions while closing ticket, all info gets lost including signatures.
Morse
Doesn't work most of the time and can get no help with it.
No improvement on the iPhone.!
Never finishes sync, I've been deleting the app many many times to get it work on my iPhone. They need to fix this and make it better ASAP.
This App is impossible to use
I would rather go back to using written work an service orders than use this application anymore. Always kicking you out or not even letting you log in. If you are fortunate enough to be able to log in, errors always pop up and you have to log off. Information may not be saved and takes forever to sync. This application will drive you nuts, find something else or use paper.
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Still can't open app
App never has worked fully. I would not recommend to anyone. If they fixed the issues, wouldn't be a bad product.
Crash
This app does not open most of the time. It logs in to the server then crashes while syncing. It will kick you out and then you can't log back in. Many bugs to work out before it can be used on a regular basis.
Slowing us down
Mobile app = crash crash crash crash
Desk top app = seems to work good
If they would fix the mobile version of this program it would be great. I run it on my iPhone and its constantly crashing and giving errors. Ive found the best way to use the mobile version is to log in and out between calls but then sometimes it has me logged in several different times and with only 4 mobile users allowed, it won't let anyone else log in. I downloaded the latest version this weekend and now I can't even log in through my phone. Lots of bugs to fix. We put a lot of time and money into this system so I hope something gets fixed soon.
Desk top app = seems to work good
If they would fix the mobile version of this program it would be great. I run it on my iPhone and its constantly crashing and giving errors. Ive found the best way to use the mobile version is to log in and out between calls but then sometimes it has me logged in several different times and with only 4 mobile users allowed, it won't let anyone else log in. I downloaded the latest version this weekend and now I can't even log in through my phone. Lots of bugs to fix. We put a lot of time and money into this system so I hope something gets fixed soon.
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Not worth the $$
$30/month to go back to writing paper invoices because the app is constantly too slow. Must pass.
