PerfectRoom vs Lobby Buzz

The dynamic environment of hospitality has typically made the management of room inventory and personnel a true challenge in the Housekeeping department. Real-time communication is crucial to maximize efficiency and deliver the best possible service to guests. The PerfectRoom(TM) application module of SynergyMMS provides the tools necessary to help Housekeepers stay focused on the most critical tasks while creating real-time communication between managers and staff members. PerfectRoom includes a multilingual interface with streamlined information that makes for a comfortable and focused user experience. Housekeepers reference their list in order and the status of their work is updated in real-time. Managers can push changes in priority up to the devices so staff members always have the latest priorities in hand. Guest information can be included to personalize the experience for customers. The application included the following feature set: •Rooms list in priority order •Iconic navigation/status updates •Productivity timer •Break timer •Status updates passed in real time •Room Rush initiation/indication •Icon-based work request tool •Supervisors inspection module •Productivity/efficiency ratings per staff member PerfectRoom helps ease the process of ensuring guests experience the “perfect room” by removing layers of communication and providing real-time access to critical information.

Lobby Buzz is Hilton’s custom Team Member app and desktop platform for company and brand news, updates, and engagement. Designed specifically for Hilton Team Members, Lobby Buzz delivers timely information and content that matters most to your role and location.