Comparison

Firstrust Bank vs Citadel Mobile Banking

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Firstrust Bank

Manage your personal or business finances securely and conveniently from your mobile device. Access account details, transfer funds, deposit checks, pay bills, and track spending with integrated budgeting tools.

Highlights
  • View account balances and transactions
  • Transfer funds between accounts
  • Mobile check deposit
  • Bill payment and loan payments
  • Real-time alerts and credit score updates
  • Budgeting and spending tools
Features
Read full description

Firstrust Mobile Banking: Simple, Secure, and Smart Bank anytime, anywhere with the Firstrust mobile banking app. Whether you're managing business or personal finances, enjoy fast, secure access to everything you need—all in one place. Key Features: • View balances, transactions, and online activity • Move money easily between accounts • Deposit checks with just a tap • Pay bills and make loan payments • Get real-time alerts and credit score updates • Track business transactions and send invoices • Manage cards and set security controls • Access easy to use budgeting and spending tools Your money, your way—download today. Subject to additional terms. Minimum device system requirements must be met to access mobile banking. Digital features and money movement options may differ for every customer based on their account type, agreements executed, and other factors. For more information visit firstrust.com/mobile/app. iPhone, iPad, Touch ID and Face ID are registered trademarks of Apple®, Inc Firstrust Bank Member FDIC. Equal Housing Lender.

About

Citadel Mobile Banking

Manage your bank accounts 24/7 from your mobile device. Deposit checks, view balances and transaction history, and access financial planning tools. Securely control your cards and personalize your banking experience.

Highlights
  • Manage multiple accounts
  • Instant check deposits
  • View balances and transactions
  • Financial health tools
  • Mobile payments and bill pay
  • Card controls and alerts
  • Biometric login
Features
Read full description

Manage your Citadel accounts 24/7 right from your fingertips. Enjoy the security and flexibility of online banking right from your phone. With the Citadel Mobile Banking app, you can: ● Manage all your accounts from one login ● Deposit checks instantly ● Securely check account balances and view recent banking activity ● See transaction history, including credit card transactions ● Financial Well-Being – Stay on course with Citadel Money Manager including personal financial health tools, free credit score reporting and monitoring, savings goals, spending analysis and financial health checkup. Plus, enjoy the ability to link account balances and activity from other financial institutions. ● Flexible Payments – Pay for purchases and bills when and how you choose with Mobile Payments and Bill Pay. ● Remote Deposits – Easily make deposits at home or on the go. ● Card Controls & Alerts – Lock and unlock credit and debit cards, set up transaction alerts, travel notifications, activate your cards, transfer balances and more. ● Dashboard Personalization – Customize what you see to personalize your experience, including turning tiles on or off and reordering and hiding accounts. ● Easy Account Opening – Add additional products right from your device. ● View Statements and eDocuments for your accounts. Highlighted mobile app features include: ● Biometric authentication - Log in to the banking app with the touch of a finger or Face ID. ● Pre-login Balance - View your balance prior to logging in. ● Built-in help - Find the answers you need instantly with our Video Connect and Chat features.

Screenshots

Firstrust Bank4 screens
Citadel Mobile Banking4 screens

Verdict

The call

The clearest difference is ads: Citadel Mobile Banking at none against Firstrust Bank's shown. Citadel Mobile Banking also leads on ratings volume (22K vs 877). Firstrust Bank's advantage is review sentiment (88% vs 65%). On price, rating, update cadence and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.8 for Firstrust Bank against 4.8 for Citadel Mobile Banking. That said, the two scores are not equally well evidenced: Citadel Mobile Banking has 22K ratings behind it against 877, so its average is the more settled of the two. Written reviews are what separate them: 88% of Firstrust Bank's written reviews are positive against 65% of Citadel Mobile Banking's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on September 26, 2026 and September 27, 2026 respectively.

Scorecard3 real differences · 7 level
Firstrust Bank versus Citadel Mobile Banking: the parameters behind the verdict, then further details
ParameterFirstrust BankCitadel Mobile Banking
PriceFreeFree
Rating4.8 (877 ratings) — better4.8 (22K ratings)
Positive reviews87.9% of reviews — better64.8% of reviews
Number of ratings87722K — better
Update frequencyEvery 3 monthsEvery 3 months
AdsYesNo — better
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, Apple Watch — better
Requires iOS16.016.0
Further details — not scored
Size69 MB42 MB
Age rating4+4+
DeveloperFirstrust BankCitadel Federal Credit Union

Customer experience

Firstrust Bank

All ratings877 ratings
Positive95.2%
Neutral1.7%
Negative3.1%
Written reviews206 reviews
Positive87.9%
Neutral1.5%
Negative10.7%

Citadel Mobile Banking

All ratings18,328 ratings
Positive95.5%
Neutral2.3%
Negative2.2%
Written reviews176 reviews
Positive64.8%
Neutral8.5%
Negative26.7%

User reviews

Firstrust Bank

From 877 App Store ratings

What we love

  • 🚀 Convenient mobile banking
  • 👍 User-friendly interface
  • 🔒 Secure banking experience
  • 💡 Useful features like mobile deposits and bill pay
  • 🚀 Quick and efficient

Room to improve

  • 🐛 Issues with bill pay functionality
  • 🐛 Occasional app crashes or bugs
  • 🔋 Slow load times for certain features

Citadel Mobile Banking

From 22K App Store ratings

What we love

  • 🚀 Convenient mobile banking
  • 👍 Reliable and secure
  • 💡 Useful features like mobile deposit
  • 🔒 Robust security with face ID
  • 👍 Great customer service

Room to improve

  • 🐛 Buggy mobile deposit feature
  • 🔀 Confusing navigation and layout
  • 🔀 Inconsistent app performance
  • 🔀 Lack of customization options
  • 🔀 Outdated bill pay functionality

Bugs and requests

Firstrust Bank

Reported bugs

3 issues
  • Bill pay defaults to current date instead of due date
  • Mobile deposit issues where checks are not accepted
  • App crashes when trying to deposit checks

Requested features

3 requests
  • Improved bill pay experience
  • Increase daily deposit limits
  • Integrate with third-party payment apps

Citadel Mobile Banking

Reported bugs

5 issues
  • Frequent app crashes
  • Login issues with face ID
  • Incorrect account balance display
  • Unreliable mobile deposit
  • Inconsistent push notification delivery

Requested features

5 requests
  • Improve mobile deposit experience
  • Streamline navigation and layout
  • Add more customization options
  • Enhance bill pay functionality
  • Implement weekend customer support

In-app purchases

None

Firstrust Bank

No in-app purchases

None

Citadel Mobile Banking

No in-app purchases

Questions

Is Firstrust Bank free?
Firstrust Bank is free to download, with no in-app purchases.
Is Citadel Mobile Banking free?
Citadel Mobile Banking is free to download, with no in-app purchases.
Which has better reviews, Firstrust Bank or Citadel Mobile Banking?
Firstrust Bank is rated higher. Firstrust Bank averages 4.8 out of 5 from 877 ratings, while Citadel Mobile Banking averages 4.8 from 22K ratings.
Do Firstrust Bank or Citadel Mobile Banking have ads?
Firstrust Bank shows ads; Citadel Mobile Banking does not.
Which is updated more often, Firstrust Bank or Citadel Mobile Banking?
Firstrust Bank ships an update every 3 months, and Citadel Mobile Banking every 3 months. Most recently, Firstrust Bank was updated on September 26, 2026 and Citadel Mobile Banking on September 27, 2026.

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