Citadel Mobile Banking Reviews: Is It Legit?

Customer Experience

Positive experience64.8% of reviews
Neutral8.5% of reviews
Negative experience26.7% of reviews

~ Based on 176 written reviews from the US App Store.

What users say about Citadel Mobile Banking

Is Citadel Mobile Banking Safe?

Citadel Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for Citadel Mobile Banking is 96/100.

This assessment is based on 26,287 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.5% of ratings point to a safe experience
2.3% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 18,328 App Store ratings for Citadel Mobile Banking.

Is Citadel Mobile Banking Legit?

Citadel Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Citadel Mobile Banking is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Yup, itโ€™s good ๐Ÿค“

Nice app! The old version was better, but this version is fine. It would be nice if it was a little easier to find โ€œCard Controlsโ€ ๐Ÿค“

Safe and sound

This app is a quick and convenient way to access my account and complete banking transactions. It is always safe and accurate. I highly recommend it for anyone that wants banking at your fingertips!

I love the convenience of this banking app!

I love the convenience of this banking app. It makes my life much easier.

Banking

Support w/F alerts are daunting, Citadelโ€™s F Department are awesome with there alerts and help, Thank you Citadel

Exceptional service

In all my years in banking, Iโ€™ve never had any issues with Citadel. I recommend this Bank to anyone.

Andrea

Been a member all my life and I havenโ€™t had any issues, you always helped with everything when I called in especially with fraud, you are all on it and itโ€™s greatly appreciated. Itโ€™s always nice going into the branches everyone is so kind and professional. Thank You Andres

App user

I think the app is a very good thing. Itโ€™s easy to work.

A great way to Bank

A very efficient mobile banking. I depend on it heavily. Itโ€™s great!

๐Ÿซช๐Ÿฅด๐Ÿซช

Good banker, has a very good cancellation and reissuing of cards when lost. 10/10

Retire

Anytime I going to ck my balance,easy and quickly

Love

Love it

Mobile app

I enjoy using the mobile app so convenient

It does what it does

The mobile Citadel App is easy and convenient. My wife and I used it to set up and pay for our HELOC, and now I monitor all of my accounts in one stop. The only thing that is strange is asking for a bigger line of credit. Most banks have something quick you can apply with right through the app. With Citadel, while it may start with the app, you will swiftly be notified by email and have to go through a lengthy approval process. At least this was the case for me when I increased the limit on my credit card i have with them. User experience may vary?
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Great job!

I love the app! It is indispensable! I felt the same way about the video connect and am very sad that it is nit in operation๐Ÿ˜ข

Mobile banking

This banking is fantastic. It allows you freedom to advance your time.

Rating app

Easy, quick, and convenient. Big help!

Easy to use

Able to obtain any information I
Need on my accounts and perform any transactions I need to

No nonsense

This is the most no nonsense consumer banking account I have ever had and I will never give it up. Iโ€™ve had accounts at the big banks. No comparison on vanilla, out of the box account features: balance protection, fraud protections, transfers, and bill pay. Iโ€™m not a VIP or anything. This is just how they roll.
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Business account and lost checking account rewards

Upset

Simple to use but could use some tweaks

The original app allowed for subtotals when transactions were filtered. Thatโ€™s a great feature. Iโ€™m not sure how a new App did not include that feature.