Citadel Mobile Banking User Reviews

Customer Experience

Positive experience63.1% of reviews
Neutral8.9% of reviews
Negative experience28.0% of reviews

~ Based on 168 written reviews from the US App Store.

What users say

Is Citadel Mobile Banking Safe?

Citadel Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for Citadel Mobile Banking is 96/100.

This assessment is based on 22,056 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.5% of ratings point to a safe experience
2.3% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 18,328 App Store ratings for Citadel Mobile Banking.

Is Citadel Mobile Banking Legit?

Citadel Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Citadel Mobile Banking is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

πŸ«ͺπŸ₯΄πŸ«ͺ

Good banker, has a very good cancellation and reissuing of cards when lost. 10/10

Retire

Anytime I going to ck my balance,easy and quickly

Love

Love it

Mobile app

I enjoy using the mobile app so convenient

It does what it does

The mobile Citadel App is easy and convenient. My wife and I used it to set up and pay for our HELOC, and now I monitor all of my accounts in one stop. The only thing that is strange is asking for a bigger line of credit. Most banks have something quick you can apply with right through the app. With Citadel, while it may start with the app, you will swiftly be notified by email and have to go through a lengthy approval process. At least this was the case for me when I increased the limit on my credit card i have with them. User experience may vary?
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Great job!

I love the app! It is indispensable! I felt the same way about the video connect and am very sad that it is nit in operation😒

Mobile banking

This banking is fantastic. It allows you freedom to advance your time.

Rating app

Easy, quick, and convenient. Big help!

Easy to use

Able to obtain any information I
Need on my accounts and perform any transactions I need to

No nonsense

This is the most no nonsense consumer banking account I have ever had and I will never give it up. I’ve had accounts at the big banks. No comparison on vanilla, out of the box account features: balance protection, fraud protections, transfers, and bill pay. I’m not a VIP or anything. This is just how they roll.
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Business account and lost checking account rewards

Upset

Simple to use but could use some tweaks

The original app allowed for subtotals when transactions were filtered. That’s a great feature. I’m not sure how a new App did not include that feature.

Liked old access system

I can not get into my business account from my personal acct and have face ID I hate this new system

Wonderful credit union

Checking loans credit cards all have good rates

Best bank

I’ve been with this bank for over five years and I’ve never had an issue once I love this bank so much

Best Banking

Love it!

Citadel Credit Union

I love this app and I love my credit union

Too slow

I absolutely love the app but it freezes so much and it’s so slow. Great app, just need to fix minor issues.

App crashes too often

Gets stuck on a screen and have to close and open again. Or I have to delete it and reload on my iPhone.

App crashes

The app keep crashing every time I try and add it to my Apple wallet