Poor-Official checks reject after “processed successfully”!
“Deposit Successful, your deposit was processed successfully” is the message you get in the app when depositing a check via mobile check deposit. Wrong and very misleading, it doesn’t mean your deposit is successfully processed or approved! Fulton ends up rejecting perfectly valid checks after the fact. A branch office said even though the app lets you deposit official checks from banks and credit unions, they end up rejecting them and they won’t post to your account and that you must deposit them in person. It would be nice if the app told you that instead of telling you your deposit was successfully processed! To make this problem worse, the app doesn’t even send you an alert or notification that your deposit was rejected! Fulton also deletes the image of the check after 6 months. Don’t use this app for depositing official checks from banks and credit unions and you better check every deposit you make with this to see if they actually posted it or rejected it and keep the original check. This is how official checks you thought were successfully deposited end up going to the state as unclaimed property. This has been happening since at least 2024 to present (Oct 2026). Also, after Fulton NJ merged with Fulton, they closed the 2 most convenient and close branches so now it’s more difficult to go in person.
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Ssandimascharvel
Exceptional Customer Care
Heather and all of the staff exceptional client services
ABArtie Bong
President
I signed up for an account in July because I have issues during tax season with monthly deposit dollar and check limits and wanted to have a local branch after the 2 Wells Fargo branches in Trooper blooded.
i was supposed to get $500 within 60 days. I started inquiring 3 weeks ago about the status of my bonus and have yet to receive the courtesy of a return call. Perhaps my conversation with Jocelyn today may have a better result.
But if your customer service has been this bad on a simple situation, I fear the horrible experience I may encounter when I have a bigger problem.
i was supposed to get $500 within 60 days. I started inquiring 3 weeks ago about the status of my bonus and have yet to receive the courtesy of a return call. Perhaps my conversation with Jocelyn today may have a better result.
But if your customer service has been this bad on a simple situation, I fear the horrible experience I may encounter when I have a bigger problem.
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VAVote none of the above
The Best Bank Ever
I have been withe Fulton Bank from the very beginning when they were called “The Bank”. I opened my accounts on Park Ave in Woodbury . The customer service is excellent! I will not bank anywhere else.
M7Mom Bird 75
Serious mobile check deposit issue
“Deposit Successful” is the message you get in the app when doing mobile check deposit. This language is very misleading because it doesn’t mean your deposit is approved. Your deposit can be rejected by Fulton for internal procedural reasons besides NSF, despite saying it was “successful” and the only notice Fulton sends if they decide to reject it is an email. Fulton also deletes the images beyond 6 months. This all caused a huge problem.
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Ssandimascharvel
