AI Slop: Nightmare customer support
Used to be a great bank with great support. Now, it’s worse than dealing with one of the big banks. Brainless AI everywhere you go that provide no purpose and are unable to solve anything. Useless AI phone prompts that makes it nearly impossible to speak to a person. When you finally get the option to speak to someone, you wait on hold for 45 minutes to an hour. I expected a smaller bank like OF to be immune to the wave of AI slop that every business feels forced to implement, but unfortunately they are no different.
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RRanklinnn
Zelle
Could you tell me which option Zelle is hidden under?
ZZjchen03
Basic banking app
Would rate higher if they didn’t eliminate the option to add a widget to the home screen. Prefer old app for this reason alone.
Pphantoon11
New app below average
The new app redesign is horrible. Felt like they changed it for no reason, the old design worked fine. This new version lags, does not show all transactions, and sometimes it’s hard to log in.
RGRobert Galbiati
Don’t see deposit option for iPad
I don’t see the mobile deposit option on the iPad app. It is on the Phone app and they seem to be the same app so is that hiding in the iPad app somewhere that I cannot find it.
Ffiberspin
