Comparison

NetHelpDesk vs Xomly Collateral

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

NetHelpDesk

Manage help desk tickets, customer details, and track expenses and travel directly from your smartphone. This app allows technicians to capture signatures, upload photos, and provide satisfaction surveys to end-users, streamlining field service operations.

Highlights
  • Access and manage tickets
  • View customer and site details
  • Record expenses and travel
  • Track time spent on tickets
  • Capture signatures and photos
  • Provide customer satisfaction surveys
  • Sync with iOS Calendar and Reminders
Features
Read full description

Welcome to the NetHelpDesk smartphone App for iPhone Users, free to download and use with your main version of NetHelpDesk, and compliment all the great functionality you get in the main program. Features of the app include: - Access tickets assigned to you - Access tickets unassigned - Access Customer, Site and User details - Add Expenses incurred in tickets, or ad hoc, Amount, Date Incurred - Record Journeys travel in tickets, or ad hoc, Odometer, Vehicle registration - Account for time spent in days not incurred against ticket actions - View Timesheet by Today, Week, specific day or All - Check data sent to main database, and times - Capture Customer and Technician signature against tickets and/or individual action notes - E-mail or Call your end user straight from the app - Take photographs at 60% of original size, and upload to server - View Assets assigned to ticket - View Asset details, including all customised fields captured in main database - View and Issue Items to customers - Provide satisfaction surveys to End-Users - Sync appointments and reminders to the iOS Calendar and Reminders applications and much more... NetHelpDesk is one of the world's leading Help Desk Software solutions, for MSPs, Education and Internal Departments. NetHelpDesk listens to its Customer base, and responds to a dense and ever-changing marketplace, providing an extensive, full-featured, rich application, at a competitive price. **Continued use of GPS running in the background can dramatically decrease battery life.**

About

Xomly Collateral

This app provides sales professionals with a centralized platform for all their presentation materials, including slide shows, white papers, brochures, and videos. Access content on-demand or download for offline use, with enhanced organization and sharing features.

Highlights
  • Centralized collateral management
  • On-demand and offline media access
  • Multiple contact sharing options
  • Advanced organization with libraries and collections
  • Improved search functionality
  • Enhanced contact list visibility
Features
Read full description

Sales app for all sales professionals. Have all of your presentation slide shows, white papers, digital brochures, videos and training materials with you where ever you go. Stream media-on-demand or download for offline use. Experience the simplicity of having all of your collateral in one, easy to use, place. Collateral 2.2 includes updates to search, organization, contact visibility, and new multiple contact sharing options. The capability to share to multiple individuals at once has been added! The social share and group share options allow users to send Collateral to large groups of people or smaller intimate communication. Social sharing allows users to post Collateral to a social media site and gather contact information for any lead who views the content. Group sharing allows Collateral to be shared to multiple individuals via email, text, or other communication applications. Both of these new options allow users to collect new contact information from individuals for whom they don't have contact information yet. Extra organization capabilities have also been added. There are now 2 levels of organization for your Collateral. Libraries hold Collections which hold individual pieces of Collateral. This allows users to better see which content belongs to which organization. Searching has also been improved! When searching for Collateral results are now shown by categories (Library, Collection, Collateral) to more easily find what you are looking for. The contact list has more details in the list view for better visibility of what contact you are looking for at a glance. Various bugs were fixed and minor improvements to the navigation and functionality of the application.

Screenshots

NetHelpDesk4 screens
Xomly Collateral4 screens

Verdict

The call

The clearest difference is rating: Xomly Collateral at 3.6 against NetHelpDesk's 1.0. Xomly Collateral also leads on ratings volume (9 vs 1). NetHelpDesk's advantage is iOS requirement (8.0 vs 16.0). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Xomly Collateral holds the better App Store score, 3.6 against 1.0. That said, the two scores are not equally well evidenced: Xomly Collateral has 9 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 22% of NetHelpDesk's written reviews are positive against 20% of Xomly Collateral's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

NetHelpDesk ships an update every 5 weeks, Xomly Collateral every 4 weeks. The most recent releases landed on September 29, 2026 and October 8, 2026 respectively.

Scorecard3 real differences · 7 level
NetHelpDesk versus Xomly Collateral: the parameters behind the verdict, then further details
ParameterNetHelpDeskXomly Collateral
PriceFreeFree
Rating1.0 (1 ratings)3.6 (9 ratings) — better
Positive reviews22.2% of reviews — better20.0% of reviews
Number of ratings19 — better
Update frequencyEvery 5 weeksEvery 4 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS8.0 — better16.0
Further details — not scored
Size9 MB40 MB
Age rating4+4+
DeveloperHalo Service Solutions LtdCalmes Enterprises, Inc

Customer experience

NetHelpDesk

All ratings1 ratings
Positive0.0%
Neutral0.0%
Negative100.0%
Written reviews9 reviews
Positive22.2%
Neutral11.1%
Negative66.7%

Xomly Collateral

All ratings9 ratings
Positive55.6%
Neutral22.2%
Negative22.2%
Written reviews5 reviews
Positive20.0%
Neutral20.0%
Negative60.0%

In-app purchases

None

NetHelpDesk

No in-app purchases

None

Xomly Collateral

No in-app purchases

Questions

Is NetHelpDesk free?
NetHelpDesk is free to download, with no in-app purchases.
Is Xomly Collateral free?
Xomly Collateral is free to download, with no in-app purchases.
Which has better reviews, NetHelpDesk or Xomly Collateral?
Xomly Collateral is rated higher. NetHelpDesk averages 1.0 out of 5 from 1 ratings, while Xomly Collateral averages 3.6 from 9 ratings.
Do NetHelpDesk or Xomly Collateral have ads?
Neither NetHelpDesk nor Xomly Collateral shows ads.
Which is updated more often, NetHelpDesk or Xomly Collateral?
NetHelpDesk ships an update every 5 weeks, and Xomly Collateral every 4 weeks. Most recently, NetHelpDesk was updated on September 29, 2026 and Xomly Collateral on October 8, 2026.

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