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NetHelpDesk

NetHelpDesk

by Halo Service Solutions Ltd

1 ratings
9 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • May 30, 2012
  • October 5, 2018

Features

Developer

Halo Service Solutions Ltd
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NetHelpDesk screenshot #1 for iPhone
NetHelpDesk screenshot #2 for iPhone
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NetHelpDesk screenshot #4 for iPhone
NetHelpDesk screenshot #5 for iPhone
iphone
ipad
⭐9
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
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About

Manage help desk tickets, customer details, and track expenses and travel directly from your smartphone. This app allows technicians to capture signatures, upload photos, and provide satisfaction surveys to end-users, streamlining field service operations.

✓Access and manage tickets
✓View customer and site details
✓Record expenses and travel
✓Track time spent on tickets
✓Capture signatures and photos
✓Provide customer satisfaction surveys
✓Sync with iOS Calendar and Reminders
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What's New in NetHelpDesk

4.7.6

October 5, 2018

- Fixed an issue with the Undertaking to Work feature. - Fixed an issue with the Barcode Scanner feature. - Minor display changes

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User reviews

Most RecentHighest RatedLowest Rated

Will not recognise server URL

Cannot setup, Will not recognise server URL. Same URL works fine in ios browsers
DobbytasticDobbytastic

Major rebuild required

The app works but the sync needs to happen when opening the app rather than manual.

Entering notes in any field you can’t hide the keyboard forcing you to close the app and reopening but will loose what you typed.

HD textures need to be implemented

Ability to view and amend tickets would be nice to do one the flow seeing as the software is made to remove your own mailbox and use nhd for ticketing.
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NitroEvilNitroEvil

Just shuts down

Doesn't even open correctly...app starts and then immediately shuts down.
Tech.angelTech.angel

Looks good but crashes

The app looks nice, it could do with the ability to see all the queues (for other techs) but on an iPhone 5s using IOS 8 it crashes every time it is opened.
sgillwaldsgillwald

Looks good but crashes

Looks like it will be useful but crashes every time after login. Please fix it!!
Rugbyth78Rugbyth78
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Developer apps

Halo ITSM, PSA, CRM
Halo ITSM, PSA, CRM

by Halo Service Solutions Ltd

💼 Business

(18)

Free
See developer apps

FAQ

What is NetHelpDesk?

NetHelpDesk is a leading Help Desk Software solution designed for MSPs, Education, and Internal Departments. The smartphone app complements the main program, offering key functionalities on the go.

Is NetHelpDesk free to use?

Yes, NetHelpDesk is free to download and use with your main version of NetHelpDesk. The provided data indicates it is free with no in-app purchases or ads.

What devices does NetHelpDesk support?

NetHelpDesk is available for iPhone, iPad, and iPod devices, as indicated by its platform compatibility.

How often is NetHelpDesk updated?

The latest version of NetHelpDesk is 4.7.6, which was last updated on October 5, 2018. This suggests a less frequent update cycle.

Can I capture customer signatures with NetHelpDesk?

Yes, NetHelpDesk allows you to capture customer and technician signatures against tickets and individual action notes directly within the app.

Does NetHelpDesk have ads?

No, NetHelpDesk does not contain advertisements. The app is free to download and use without any ad interruptions.

What kind of business information can I access?

You can access Customer, Site, and User details. Additionally, you can view Assets assigned to tickets, including all customized fields.

Can NetHelpDesk help with tracking time and expenses?

Yes, NetHelpDesk allows you to add expenses incurred in tickets or ad hoc, and record journeys with odometer readings. You can also account for time spent against ticket actions and view your timesheet.