Qminder Queue Management vs Skiplino Branch

Qminder wait line management app helps physical locations with controlling visitor flow and streamlining the wait line experience. A lack of order in waiting lines breeds anxiety and concern whereas the Qminder app provides visitors with a sense of agency, as they sign themselves up for services using self-service kiosks — interactive iPads placed at points of high foot traffic. After employing the Qminder wait line management app the waiting process is faster than ever. The service is efficient, waiting time is reduced, and the visitor experience is greatly improved. In addition, Qminder helps you generate detailed, real-time service analytics. Your staff receives valuable metrics like queue lengths, average waiting times, and other information provided by our system that works towards further improving the service. Our system does not discriminate by industry: from retail and healthcare, to education and government facilities, everybody could use our help. Qminder actively serves millions of customers around the world and is trusted by AT&T, Sprint, Verizon, John Hopkins Medicine, Uber, World Bank, and other well-known establishments. All in all, Qminder is a queue management tool that focuses on people and getting things done. With Qminder, you can start engaging your visitors from the moment they step inside your location, and convert them into loyal customers through a superior waiting experience. ● Increase the efficiency of your waiting lines ● Provide clear visitor guidance and signage ● Monitor each employee’s contribution and help them when needed ● Quickly see how your location performs and identify operational inefficiencies ● Keep track of service metrics and see the bigger picture with regular reports ● Make business and team decisions based on data, not gut feelings alone ● Field-test all of the features with a 14-day unrestricted trial "With Qminder, we managed to reduce our wait times by more than 50%." —Fred Rosal, Business Strategist at Apple Guatemala* "Qminder helps us make five minutes seem like 30 seconds." —George Frankie McAllister, Store Manager at Sprint Telecom "Qminder’s simplicity is what we love the most." —Amy Marr, Director of Operations at GeekHampton Add your customers to the ranks of 36+ million people who enjoy a de-cluttered queuing experience with Qminder. For feedback or requests, contact us at info@qminder.com

Skiplino provides the best solution for increasing the front-line efficiency and the management strategy. After using Skiplino your customers will no longer be unsatisfied of waiting in queue, because they will already know how many were infront of them in the queue in the first place. Having such system will then increase the customer satisfaction and eventually the business profitability. The concept virtually eliminates the need to wait in long lines, curbs frustration for customers and enhances the overall customer service. With Skiplino branch you can now make sure that you will not worry about the traditional way of queuing. If your customer do not own a smart phone, or they just do not want to get in queue remotely they can still use Skiplino branch. This application can be installed on your devices and made available for your customers to use. With Skiplino desk display, you can display ticket numbers on iPad that you install in front of the desk. Customers then can provide immediate feedback after they finish with the agent. Why Skiplino is good for your business? - Know your customer waiting time: The ability to look at the duration your customer was waiting for is a proactive approach to show empathy. You will not just welcome them with a warm greeting but you will make them feel appreciated and acknowledged by understanding how long they have been waiting in the queue. - Know your customer needs: You can save a lot of your time by knowing what your customer wants before coming. It will make your interaction in harmony and will make your customer more likely to come again after having such an outstanding experience. - Access remotely: You will never miss anything anymore; whether you are busy at home or abroad in a vacation, everything you want to know is at your fingertips. You will be able to access an analytical system through the cloud where you can monitor the queued visitors’ number per branch and all other information you need. - View all your branches and manage your visitors stream With Skiplino you can monitor all the activities across all your branches regardless of their geographic distances. You will be able to know statistics on which branch had more visitors, which handled more customers, and what their feedbacks were. Skiplino will make decisions for your business much more practical and relevant. With this application you will be able to distribute your staff in the right branches which will increase the productivity and make your staff's satisfaction increase significantly higher. - Instant feedback: Being able to monitor the feedback on the spot means you can respond to your customers’ actions directly. There is no need to wait for your customer to post something bad about your company on Social Media or tell their friends. With Skiplino you will be able to see who the satisfied and unsatisfied customers are and you can take action to make sure they are all happy. - Social Responsibility: Large, medium or small businesses all have to be socially responsible. Once you install Skiplino you will dramatically reduce the amount of paper used from the traditional queuing system. You will indirectly participate in reducing the number of trees being used and lead to make the world a better place for the future.