TRACcess eKEY vs myCiena
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TRACcess eKEY
This app transforms your smartphone into a secure mobile key for accessing TRACcess locks. It allows you to open devices, log job notes, receive access permissions, and view access history. Your company's administrator manages your access rights.
- Secure mobile key functionality
- Open TRACcess devices
- Log job notes
- Receive new access permissions
- View device access history
- Transmit activity records
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The TRACcess® eKEY® App turns your smartphone into a secure, non-transferable mobile key. Install the TRACcess eKEY App on your phone to open TRACcess locks. Your company’s system administrator grants the permissions to access sites. After download, contact your System Administrator for required authorization code. TRACcess eKEY software communicates with TRACcess devices via the Bluetooth® signal on your phone. Use your eKEY app to: - Open a TRACcess device - Enter a job note - Receive new access permissions - Read a locking device to view its access history - Transmit your activity records to the TRACcess Manager system - Assign a Site ID to a TRACcess locking device
myCiena
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As a Ciena customer, you can use the myCiena mobile app to create, update, and track technical support tickets, equipment requests, and engineer dispatches anytime, anywhere. You can save time by using our tools to help troubleshoot issues. Search our extensive knowledge base, see your performance dashboards, troubleshoot with a live engineer via chat, and much more. Available features include: Create and access technical support tickets Create and access equipment requests Create and access engineer dispatches Chat with a live engineer File transfer protocol (FTP) View performance metrics Access your notifications Search our knowledge base Search our technical publications Virtual Assistant
Screenshots
Verdict
The clearest difference is update cadence: myCiena at every 2 months against TRACcess eKEY's every 9 months. TRACcess eKEY's advantage is iOS requirement (11 vs 17.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TRACcess eKEY ships an update every 9 months, myCiena every 2 months. The most recent releases landed on August 15, 2026 and September 8, 2026 respectively.
| Parameter | TRACcess eKEY | myCiena |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (24 ratings) — better | — |
| Positive reviews | 20.0% of reviews | — |
| Number of ratings | 24 — better | — |
| Update frequency | Every 9 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 11 — better | 17.0 |
| Further details — not scored | ||
| Size | 16 MB | 104 MB |
| Age rating | 4+ | 4+ |
| Developer | Supra | Ciena |
In-app purchases
TRACcess eKEY
No in-app purchases
myCiena
No in-app purchases
