Zendesk Chat vs Infobip Conversations

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote work, part-time support, and after-hour scenarios. ***** Improved Employee and Customer Experience Conversations app provides your agents with all the features they need to deliver memorable customer experience across touchpoints, enabling them to engage with customers in real-time cross-channel communication directly from their smartphones. ***** Greater Workforce Flexibility and Agility The app is designed to give your workforce much-needed flexibility and agility, not offered by traditional call centers and desktops. It will empower your agents to manage customer inquiries from their phones and enable sales and field support to provide customer service on the go. ***** Seamless Interaction at Your Fingertips - Message your customers from anywhere – home, office, or in-store - Optimize working hours flexibility - Easily access agent conversation lists - Receive push notification for incoming messages - Sync conversation history with the web portal - Change conversation status and agent availability - No additional agent license is needed ***** App Features - Real-time multi-channel messaging in the native smartphone environment - My Work web interface overview with quick access to agent conversation lists - Chat-like user experience for messaging with end-users - WhatsApp templates as easy conversation starters - Ability to display and send all types of multimedia - Location sharing More features are coming soon, so stay tuned!