Zendesk Chat vs Dispatch Sales
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zendesk Chat
This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.
- Manage conversations on the go
- Monitor website visitors in real-time
- View visitor website activity
- Push notifications for new messages
- Agent-to-agent chat collaboration
- Pre-written response shortcuts
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Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/
Dispatch Sales
This app streamlines delivery operations for wholesale distributors and their drivers. It offers route management, proof of delivery capture with signatures and photos, and integration with accounting systems. Real-time updates and advanced route optimization enhance efficiency.
- Seamless delivery management
- Proof of delivery capture
- Accounting system integration
- Advanced route optimization
- Real-time updates and notifications
- Comprehensive reporting and analytics
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Introducing Dispatch: The Complete Solution for Wholesale Distributor Delivery Management Dispatch, an essential component of the comprehensive inSitu Sales suite, is the ultimate app designed specifically for wholesale distributors and their drivers. Take control of your delivery operations and streamline your workflow with powerful features that enable you to access delivery routes, manage stops, and capture proof of delivery with signatures and pictures. Key Features: 1. Seamless Delivery Management: Dispatch empowers wholesale distributors and their drivers to efficiently access and manage delivery routes and stops. Gain real-time visibility into delivery schedules, customer details, and specific instructions, ensuring a smooth and streamlined delivery process. 2. Proof of Delivery, Reinvented: Capture proof of delivery with ease using Dispatch. Drivers can record signatures, capture photos, and add detailed notes, providing an indisputable record of successful deliveries and ensuring customer satisfaction. 3. Integration with Leading Accounting Systems: Dispatch seamlessly integrates with popular accounting systems such as QuickBooks, SAP B1, Xero, Fishbowl, and Odoo. This integration allows for automated syncing of delivery data, saving time and eliminating the need for manual data entry. 4. Advanced Route Optimization: Optimize delivery routes in real-time with Dispatch's intelligent route planning. Minimize travel time, reduce fuel costs, and improve overall efficiency, enabling your drivers to complete more deliveries in less time. 5. Real-time Updates and Notifications: Stay informed with instant updates and notifications. Dispatch keeps drivers and distributors in the loop by providing real-time information on route changes, order updates, and important customer messages. 6. Comprehensive Reporting and Analytics: Access detailed reports and analytics to gain valuable insights into your delivery performance. Analyze key metrics, track driver productivity, and make data-driven decisions to enhance your delivery operations. Experience the power of Dispatch and transform your wholesale distribution business. Simplify your delivery process, capture proof of delivery effortlessly, and integrate seamlessly with leading accounting systems. Get Dispatch today and unlock unparalleled efficiency and customer satisfaction.
Screenshots
Verdict
The clearest difference is rating: Dispatch Sales at 5.0 against Zendesk Chat's 4.5. Zendesk Chat's advantage is ratings volume (758 vs 9). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Dispatch Sales holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Zendesk Chat has 758 ratings behind it against 9, so its average is the more settled of the two.
Zendesk Chat ships an update every 6 weeks, Dispatch Sales monthly. The most recent releases landed on October 1, 2026 and September 28, 2026 respectively.
| Parameter | Zendesk Chat | Dispatch Sales |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (758 ratings) | 5.0 (9 ratings) — better |
| Positive reviews | 68.9% of reviews | — |
| Number of ratings | 758 — better | 9 |
| Update frequency | Every 6 weeks | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 | 16.4 — better |
| Further details — not scored | ||
| Size | 48 MB | 129 MB |
| Age rating | 4+ | 17+ |
| Developer | Zendesk | inSitu Mobile Software |
Customer experience
Zendesk Chat
Dispatch Sales
Bugs and requests
Zendesk Chat
Reported bugs
5 issues- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display
Requested features
5 requests- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications
Dispatch Sales
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Zendesk Chat
No in-app purchases
Dispatch Sales
No in-app purchases
Questions
Is Zendesk Chat free?
Is Dispatch Sales free?
Which has better reviews, Zendesk Chat or Dispatch Sales?
Do Zendesk Chat or Dispatch Sales have ads?
Which is updated more often, Zendesk Chat or Dispatch Sales?
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