Comparison

Zendesk Chat vs XELapps

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Chat

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

Highlights
  • Manage conversations on the go
  • Monitor website visitors in real-time
  • View visitor website activity
  • Push notifications for new messages
  • Agent-to-agent chat collaboration
  • Pre-written response shortcuts
Features
Read full description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

About

XELapps

Features
Read full description

XELapps: Elevate Your Business with Powerful ERP Mobile Extensions Boost productivity and streamline operations with XELapps, your trusted source for cutting-edge mobile extensions for Oracle JD Edwards and Oracle Netsuite ERP. Seamless Integration, Limitless Possibilities XELapps seamlessly integrate with your Oracle JD Edwards or/ and Oracle Netsuite ERP, extending its capabilities to your mobile devices. Empower your workforce with intuitive tools to manage tasks, access critical information, and make informed decisions on the go. Rapid Deployment, Real-Time Results Deploy new, integrated processes in a matter of hours, not days or weeks. XELapps' user-friendly interface and pre-built components make it easy to configure and launch solutions quickly, delivering real-time results to your business. Key Features: Effortless integration: Connect seamlessly with your Oracle JD Edwards or Oracle Netsuite ERP. Rapid deployment: Set up and launch new processes within hours. Intuitive interface: User-friendly design for easy adoption and quick results. Real-time insights: Make informed decisions based on up-to-the-minute data. XELapps empowers your business to: Approve anything you need with flexible workflows Optimize warehouse operations Improve procurement communication with your vendors Digitize AP operations with our modern AI based AP Automations Control your in transit stock and inbound operations Download XELapps today and unlock the full potential of your Oracle ERP system

Screenshots

Zendesk Chat4 screens
XELapps3 screens

Verdict

The call

The clearest difference is iOS requirement: XELapps at 15.1 against Zendesk Chat's 17.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 6 weeks. The most recent releases landed on October 16, 2026 and October 13, 2026 respectively.

Scorecard1 real difference · 9 level
Zendesk Chat versus XELapps: the parameters behind the verdict, then further details
ParameterZendesk ChatXELapps
PriceFreeFree
Rating4.5 (758 ratings) — better—
Positive reviews68.9% of reviews—
Number of ratings758 — better—
Update frequencyEvery 6 weeksEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.015.1 — better
Further details — not scored
Size48 MB33 MB
Age rating4+4+
DeveloperZendeskXelto sp. z o.o.

Bugs and requests

Zendesk Chat

Reported bugs

5 issues
  • App freezes and crashes
  • Login button not working
  • Inability to see full chat messages
  • Disconnections and lost chats
  • Incorrect online/offline status display

Requested features

5 requests
  • Dark mode option
  • Ability to stay logged in and receive notifications in the background
  • Improved chat history and visitor tracking
  • iPad app support
  • Customization options for alerts and notifications

XELapps

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zendesk Chat

No in-app purchases

None

XELapps

No in-app purchases

Questions

Is Zendesk Chat free?
Zendesk Chat is free to download, with no in-app purchases.
Is XELapps free?
XELapps is free to download, with no in-app purchases.
Do Zendesk Chat or XELapps have ads?
Neither Zendesk Chat nor XELapps shows ads.
Which is updated more often, Zendesk Chat or XELapps?
Zendesk Chat ships an update every 6 weeks, and XELapps every 6 weeks. Most recently, Zendesk Chat was updated on October 16, 2026 and XELapps on October 13, 2026.

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