Zendesk Chat vs XELapps
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zendesk Chat
This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.
- Manage conversations on the go
- Monitor website visitors in real-time
- View visitor website activity
- Push notifications for new messages
- Agent-to-agent chat collaboration
- Pre-written response shortcuts
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Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/
XELapps
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XELapps: Elevate Your Business with Powerful ERP Mobile Extensions Boost productivity and streamline operations with XELapps, your trusted source for cutting-edge mobile extensions for Oracle JD Edwards and Oracle Netsuite ERP. Seamless Integration, Limitless Possibilities XELapps seamlessly integrate with your Oracle JD Edwards or/ and Oracle Netsuite ERP, extending its capabilities to your mobile devices. Empower your workforce with intuitive tools to manage tasks, access critical information, and make informed decisions on the go. Rapid Deployment, Real-Time Results Deploy new, integrated processes in a matter of hours, not days or weeks. XELapps' user-friendly interface and pre-built components make it easy to configure and launch solutions quickly, delivering real-time results to your business. Key Features: Effortless integration: Connect seamlessly with your Oracle JD Edwards or Oracle Netsuite ERP. Rapid deployment: Set up and launch new processes within hours. Intuitive interface: User-friendly design for easy adoption and quick results. Real-time insights: Make informed decisions based on up-to-the-minute data. XELapps empowers your business to: Approve anything you need with flexible workflows Optimize warehouse operations Improve procurement communication with your vendors Digitize AP operations with our modern AI based AP Automations Control your in transit stock and inbound operations Download XELapps today and unlock the full potential of your Oracle ERP system
Screenshots
Verdict
The clearest difference is iOS requirement: XELapps at 15.1 against Zendesk Chat's 17.0. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Both ship on a similar rhythm, roughly every 6 weeks. The most recent releases landed on October 16, 2026 and October 13, 2026 respectively.
| Parameter | Zendesk Chat | XELapps |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (758 ratings) — better | — |
| Positive reviews | 68.9% of reviews | — |
| Number of ratings | 758 — better | — |
| Update frequency | Every 6 weeks | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 48 MB | 33 MB |
| Age rating | 4+ | 4+ |
| Developer | Zendesk | Xelto sp. z o.o. |
Bugs and requests
Zendesk Chat
Reported bugs
5 issues- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display
Requested features
5 requests- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications
XELapps
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Zendesk Chat
No in-app purchases
XELapps
No in-app purchases







