Comparison

Zendesk Chat vs EKMC Platform

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Chat

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

Highlights
  • Manage conversations on the go
  • Monitor website visitors in real-time
  • View visitor website activity
  • Push notifications for new messages
  • Agent-to-agent chat collaboration
  • Pre-written response shortcuts
Features
Read full description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

About

EKMC Platform

Features
Read full description

EKMC Platform – The Future of Restaurant Management is Here EKMC (Eats-Kitchen-Manage-Captain) is India’s first completely free, AI-powered restaurant POS and marketing platform designed to streamline your restaurant or café’s operations---from taking orders to managing the kitchen to growing your customer base. Say goodbye to outdated systems and embrace a futuristic, all-in-one solution built for growth, efficiency, and customer satisfaction. ----- Key Features of EKMC Platform - 100% Free POS System No monthly fees. Manage orders, tables, and kitchen operations through one cloud-based dashboard. - Seamless Order and Table Management Enable your customers to order directly from their tables using a unique QR code. Orders go straight to the kitchen in real time. - One-View Control Panel Manage everything—tables, kitchen queue, and analytics—from a single screen. Simplify operations and stay in control. - AI-Driven Upselling and Smart Menu Suggestions Boost your average order value. Our AI recommends trending and personalized dishes inside the digital menu. - Smart Kitchen Queue Management Improve kitchen workflow and reduce wait times with real-time queue tracking. - AI Analytics and Insights Make better decisions using detailed reports on sales, popular items, customer behavior, and more. - Location-Based Promotions Run hyperlocal offers and attract more customers through our integration with MyEatsApp—India’s first social-first food discovery app. - Built-in AI Marketing Tools Promote your restaurant, automate campaigns, and grow your customer base with powerful marketing tools—all included. ----- Made for Cafes, QSRs, and Restaurants EKMC works on mobile, tablet, and desktop devices. It replaces the need for separate POS, menu, or accounting software. Just sign up, upload your menu, and start taking orders in minutes. ----- MyEatsApp Integration Connect with nearby foodies through MyEatsApp. Feature your restaurant, run offers, and build a loyal fanbase directly from the EKMC platform. ----- Get Started Easily Fill the onboarding form in the app. We’ll help you upload your menu, set up your digital QR codes, and go live—fast and hassle-free. ----- Support & Contact Email: info@a2deats.com Website: www.a2deats.com

Screenshots

Zendesk Chat4 screens
EKMC Platform4 screens

Verdict

The call

The clearest difference is iOS requirement: EKMC Platform at 15.6 against Zendesk Chat's 17.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Zendesk Chat ships an update every 6 weeks, EKMC Platform every 3 weeks. The most recent releases landed on October 16, 2026 and October 9, 2026 respectively.

Scorecard1 real difference · 9 level
Zendesk Chat versus EKMC Platform: the parameters behind the verdict, then further details
ParameterZendesk ChatEKMC Platform
PriceFreeFree
Rating4.5 (758 ratings) — better—
Positive reviews68.9% of reviews—
Number of ratings758 — better—
Update frequencyEvery 6 weeksEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.015.6 — better
Further details — not scored
Size48 MB31 MB
Age rating4+4+
DeveloperZendeskA2D INNOVATIONS PRIVATE LIMITED

Bugs and requests

Zendesk Chat

Reported bugs

5 issues
  • App freezes and crashes
  • Login button not working
  • Inability to see full chat messages
  • Disconnections and lost chats
  • Incorrect online/offline status display

Requested features

5 requests
  • Dark mode option
  • Ability to stay logged in and receive notifications in the background
  • Improved chat history and visitor tracking
  • iPad app support
  • Customization options for alerts and notifications

EKMC Platform

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zendesk Chat

No in-app purchases

None

EKMC Platform

No in-app purchases

Questions

Is Zendesk Chat free?
Zendesk Chat is free to download, with no in-app purchases.
Is EKMC Platform free?
EKMC Platform is free to download, with no in-app purchases.
Do Zendesk Chat or EKMC Platform have ads?
Neither Zendesk Chat nor EKMC Platform shows ads.
Which is updated more often, Zendesk Chat or EKMC Platform?
Zendesk Chat ships an update every 6 weeks, and EKMC Platform every 3 weeks. Most recently, Zendesk Chat was updated on October 16, 2026 and EKMC Platform on October 9, 2026.

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