Zendesk Chat vs EKMC Platform
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zendesk Chat
This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.
- Manage conversations on the go
- Monitor website visitors in real-time
- View visitor website activity
- Push notifications for new messages
- Agent-to-agent chat collaboration
- Pre-written response shortcuts
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Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/
EKMC Platform
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EKMC Platform – The Future of Restaurant Management is Here EKMC (Eats-Kitchen-Manage-Captain) is India’s first completely free, AI-powered restaurant POS and marketing platform designed to streamline your restaurant or café’s operations---from taking orders to managing the kitchen to growing your customer base. Say goodbye to outdated systems and embrace a futuristic, all-in-one solution built for growth, efficiency, and customer satisfaction. ----- Key Features of EKMC Platform - 100% Free POS System No monthly fees. Manage orders, tables, and kitchen operations through one cloud-based dashboard. - Seamless Order and Table Management Enable your customers to order directly from their tables using a unique QR code. Orders go straight to the kitchen in real time. - One-View Control Panel Manage everything—tables, kitchen queue, and analytics—from a single screen. Simplify operations and stay in control. - AI-Driven Upselling and Smart Menu Suggestions Boost your average order value. Our AI recommends trending and personalized dishes inside the digital menu. - Smart Kitchen Queue Management Improve kitchen workflow and reduce wait times with real-time queue tracking. - AI Analytics and Insights Make better decisions using detailed reports on sales, popular items, customer behavior, and more. - Location-Based Promotions Run hyperlocal offers and attract more customers through our integration with MyEatsApp—India’s first social-first food discovery app. - Built-in AI Marketing Tools Promote your restaurant, automate campaigns, and grow your customer base with powerful marketing tools—all included. ----- Made for Cafes, QSRs, and Restaurants EKMC works on mobile, tablet, and desktop devices. It replaces the need for separate POS, menu, or accounting software. Just sign up, upload your menu, and start taking orders in minutes. ----- MyEatsApp Integration Connect with nearby foodies through MyEatsApp. Feature your restaurant, run offers, and build a loyal fanbase directly from the EKMC platform. ----- Get Started Easily Fill the onboarding form in the app. We’ll help you upload your menu, set up your digital QR codes, and go live—fast and hassle-free. ----- Support & Contact Email: info@a2deats.com Website: www.a2deats.com
Screenshots
Verdict
The clearest difference is iOS requirement: EKMC Platform at 15.6 against Zendesk Chat's 17.0. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Zendesk Chat ships an update every 6 weeks, EKMC Platform every 3 weeks. The most recent releases landed on October 16, 2026 and October 9, 2026 respectively.
| Parameter | Zendesk Chat | EKMC Platform |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (758 ratings) — better | — |
| Positive reviews | 68.9% of reviews | — |
| Number of ratings | 758 — better | — |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 48 MB | 31 MB |
| Age rating | 4+ | 4+ |
| Developer | Zendesk | A2D INNOVATIONS PRIVATE LIMITED |
Bugs and requests
Zendesk Chat
Reported bugs
5 issues- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display
Requested features
5 requests- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications
EKMC Platform
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Zendesk Chat
No in-app purchases
EKMC Platform
No in-app purchases
Questions
Is Zendesk Chat free?
Is EKMC Platform free?
Do Zendesk Chat or EKMC Platform have ads?
Which is updated more often, Zendesk Chat or EKMC Platform?
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