Comparison

Zendesk Chat vs EasyBook.io

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Chat

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

Highlights
  • Manage conversations on the go
  • Monitor website visitors in real-time
  • View visitor website activity
  • Push notifications for new messages
  • Agent-to-agent chat collaboration
  • Pre-written response shortcuts
Features
Read full description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

About

EasyBook.io

Features
Read full description

EasyBook Business turns your iPhone or iPad into a complete booking and payment terminal for your service business. Whether you run a hair salon, barber shop, padel club, fitness studio, or any appointment-based business, you can manage your entire day from one app. BOOKINGS MADE SIMPLE • See your full day, week, or month at a glance • Color-coded services and clear staff/resource columns • Touch-optimized day grid for fast slot management • Create, edit, confirm, complete, or cancel bookings in seconds • Get push notifications the moment a customer books online ACCEPT PAYMENTS AT THE COUNTER • Connect a Stripe-certified card reader: BBPOS WisePad 3 over Bluetooth, or WisePOS E over Wi-Fi • Take card, contactless, and mobile wallet payments — Apple Pay, Google Pay, and more • Record cash and manual payments with a single tap • Built-in tipping (10%, 15%, 20%, or custom) • Partial payments and deposit support BUILT FOR MULTI-STAFF TEAMS • Switch between businesses if you manage more than one location • Per-staff schedules and availability rules • Resource-based bookings for clubs and rentals (padel courts, treatment rooms, equipment) • Role-based access for owners, admins, and staff DESIGNED FOR YOUR WORKFLOW • Day view for hands-on slot management • Week view to spot gaps and plan ahead • Month view on iPad for a high-level overview • Five languages: English, Turkish, German, French, Spanish • Light, fast, and built natively for iOS PRIVACY AND SECURITY Payments are processed securely by Stripe — we never store card details. Your customer data stays with your business. EasyBook Business is the companion app for the EasyBook platform. Create your business account at easybook.io, then sign in here to manage everything on the go. Need help? Visit easybook.io

Screenshots

Zendesk Chat4 screens
EasyBook.io3 screens

Verdict

The call

The clearest difference is iOS requirement: EasyBook.io at 15.1 against Zendesk Chat's 17.0. On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Scorecard1 real difference · 9 level
Zendesk Chat versus EasyBook.io: the parameters behind the verdict, then further details
ParameterZendesk ChatEasyBook.io
PriceFreeFree
Rating4.5 (756 ratings) — better—
Positive reviews68.9% of reviews—
Number of ratings756 — better—
Update frequencyEvery 6 weeks—
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.015.1 — better
Further details — not scored
Size48 MB85 MB
Age rating4+4+
DeveloperZendeskLoyaltify OU

Bugs and requests

Zendesk Chat

Reported bugs

5 issues
  • App freezes and crashes
  • Login button not working
  • Inability to see full chat messages
  • Disconnections and lost chats
  • Incorrect online/offline status display

Requested features

5 requests
  • Dark mode option
  • Ability to stay logged in and receive notifications in the background
  • Improved chat history and visitor tracking
  • iPad app support
  • Customization options for alerts and notifications

EasyBook.io

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zendesk Chat

No in-app purchases

None

EasyBook.io

No in-app purchases

Questions

Is Zendesk Chat free?
Zendesk Chat is free to download, with no in-app purchases.
Is EasyBook.io free?
EasyBook.io is free to download, with no in-app purchases.
Do Zendesk Chat or EasyBook.io have ads?
Neither Zendesk Chat nor EasyBook.io shows ads.

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