Comparison

Zendesk Chat vs ServiceCore App

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Chat

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

Highlights
  • Manage conversations on the go
  • Monitor website visitors in real-time
  • View visitor website activity
  • Push notifications for new messages
  • Agent-to-agent chat collaboration
  • Pre-written response shortcuts
Features
Read full description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

About

ServiceCore App

Features
Read full description

ServiceCore is a free business app built to help small business owners run their entire operation from one place — invoicing, estimates, scheduling, and their team. It works across industries — from HVAC, plumbing, electrical, and refrigeration contractors to cleaning businesses, landscapers, freelancers, and any small business owner who needs a simple way to stay organized and get paid. INVOICING & ESTIMATES Create professional invoices and estimates in minutes. Turn an approved estimate into an invoice with one click. Accept card and ACH payments online, so clients can pay straight from their phone or email — no more chasing checks or waiting weeks to get paid. SCHEDULING & WORK ORDERS Build and manage a calendar for your whole team. Create work orders and assign them to the right person for the job. Keep every project organized from first contact all the way to final payment, with nothing falling through the cracks. TEAM MANAGEMENT Invite your crew — drivers, dispatchers, whoever helps run your business — and give each person exactly the access they need. Assign jobs by team member and see who is doing what without a single phone call. THE DRIVER APP: YOUR TEAM IN THE FIELD Give the people doing the work everything they need, right from their phone: See all assigned jobs — current, upcoming, and past — in one place Pull up full job details on site: customer info, one-tap directions, and job notes Update job status in real time (On The Way, On Site, Completed) so the office always knows where things stand Log labor hours directly on every job Capture the customer signature to close out the job on the spot Clock in and out, and track work and break time throughout the day No more paper time sheets. No more calling the office to check status. Everything syncs back to the dashboard instantly. RUN YOUR BUSINESS FROM ANYWHERE Use ServiceCore from your computer or your phone — the same account, always in sync. Whether you are in the office, on a job site, or on the road, your business moves with you. WHY SMALL BUSINESS OWNERS CHOOSE SERVICECORE One app for invoicing, estimates, scheduling, and your team — no need to juggle multiple tools Get paid faster with online payments Keep your whole team aligned and organized, in the office and in the field Simple, clean design built for people running a business, not tech experts Works on any device, so you can manage things wherever you are Whether you are just starting out or already running a growing team, ServiceCore gives you everything you need to stay organized, keep your customers happy, and run your business with confidence. Get started with ServiceCore today.

Screenshots

Zendesk Chat4 screens
ServiceCore App3 screens

Verdict

The call

The clearest difference is iOS requirement: ServiceCore App at 15.0 against Zendesk Chat's 17.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Zendesk Chat ships an update every 6 weeks, ServiceCore App monthly. The most recent releases landed on October 16, 2026 and October 15, 2026 respectively.

Scorecard1 real difference · 9 level
Zendesk Chat versus ServiceCore App: the parameters behind the verdict, then further details
ParameterZendesk ChatServiceCore App
PriceFreeFree
Rating4.5 (758 ratings) — better—
Positive reviews68.9% of reviews—
Number of ratings758 — better—
Update frequencyEvery 6 weeksMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.015.0 — better
Further details — not scored
Size48 MB2 MB
Age rating4+4+
DeveloperZendeskJORDDY MACIASFABELA

Bugs and requests

Zendesk Chat

Reported bugs

5 issues
  • App freezes and crashes
  • Login button not working
  • Inability to see full chat messages
  • Disconnections and lost chats
  • Incorrect online/offline status display

Requested features

5 requests
  • Dark mode option
  • Ability to stay logged in and receive notifications in the background
  • Improved chat history and visitor tracking
  • iPad app support
  • Customization options for alerts and notifications

ServiceCore App

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zendesk Chat

No in-app purchases

None

ServiceCore App

No in-app purchases

Questions

Is Zendesk Chat free?
Zendesk Chat is free to download, with no in-app purchases.
Is ServiceCore App free?
ServiceCore App is free to download, with no in-app purchases.
Do Zendesk Chat or ServiceCore App have ads?
Neither Zendesk Chat nor ServiceCore App shows ads.
Which is updated more often, Zendesk Chat or ServiceCore App?
Zendesk Chat ships an update every 6 weeks, and ServiceCore App monthly. Most recently, Zendesk Chat was updated on October 16, 2026 and ServiceCore App on October 15, 2026.

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