Comparison

Bitrix24 vs Online Chat

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Bitrix24

This comprehensive online workspace integrates people, tools, and information for businesses. It offers CRM, task management, communication features, and over 30 business tools to streamline operations and boost productivity.

Highlights
  • CRM for lead and deal management
  • Task and project management
  • Team chat and video calls
  • Cloud file storage (Bitrix24.Drive)
  • Automate routine tasks
  • Email marketing campaigns
Features
Read full description

Bitrix24 is an all-in-one online workspace that helps you run your entire business from your phone. From sales and marketing to HR and automation, Bitrix24 brings 35+ business tools into one mobile app – so your work moves forward wherever you are. CRM Capture and manage leads from every channel Track deals, contacts, and interactions in one place Build long-term customer relationships with less effort TASKS & PROJECTS Plan work with lists, Kanban, Gantt, or Scrum Assign tasks, deadlines, and owners easily Keep projects on track from anywhere AI ASSISTANT Generate ideas and write texts Get call transcripts + summaries Autocomplete fields in CRM TEAM MESSENGER Chat instantly with individuals or teams Share files, tasks, and links in conversations Keep work communication fast and organized VIDEO CONFERENCING Host video calls with teams or clients Share screens and collaborate live Stay connected wherever you work SALES AUTOMATION Automate lead routing and deal stages Trigger follow-ups and reminders automatically Close deals faster with less manual work MARKETING Launch email campaigns in minutes Reach customers via WhatsApp messaging Track engagement and campaign results BOOKING Let clients book appointments online Sync schedules automatically Reduce no-shows with reminders INVOICING & E-SIGNATURES Create and send invoices instantly Collect legally binding e-signatures Speed up approvals and payments FILE STORAGE & ONLINE DOCUMENTS Store files securely in the cloud Collaborate on documents in real time Access your work from any device HR MANAGEMENT Manage employee profiles and records Track working hours and attendance Automate HR workflows and requests WORKFLOW AUTOMATION Automate repetitive business processes Connect actions across teams and tools Reduce errors and save time ANALYTICS Monitor performance with real-time data Track KPIs across departments Make smarter, data-driven decisions You can also access Bitrix24 from your desktop computer or laptop (via browser). Loved and trusted by over 15,000,000 organizations around the world, Bitrix24 may become a growth platform for your company as well. Just give it a try. Got any problems, questions, or suggestions? Head over to https://helpdesk.bitrix24.com/ for more information.

About

Online Chat

Stay connected with your website visitors on the go. Receive instant notifications for new messages and see what users are typing before they send. Easily transfer clients between operators and use pre-set templates for faster responses.

Highlights
  • Push notifications for new clients
  • See visitor typing in real-time
  • Transfer visitors between operators
  • Pre-set response templates
  • Monitor website visitors
Features
Read full description

Мобильная версия Online-консультанта Online Chat для Вашего сайта. Теперь вы можете комфортно общаться с посетителями Вашего сайта в дороге! 1. Будьте всегда на связи. Не пропустите ни одного клиента благодаря Push-уведомлениям. 2. Узнайте о том, что печатает Ваш посетитель до того, как он отправит Вам сообщение. 3. Переключайте посетителей между операторами. 4. Отвечайте быстрее с помощью шаблонов ответа. 5. Наблюдайте за теми, кто находится на Вашем сайте. Эти и многие другие функции доступны в мобильной версии Online Chat! Это первая версия приложения. Если Вы столкнетесь с какими-то проблемами - смело пишите в техподдержку личного кабинета! Мы постараемся устранять все возникшие неожиданности с максимально возможной скоростью.

Screenshots

Bitrix244 screens
Online Chat4 screens

Verdict

The call

The clearest difference is rating: Online Chat at 5.0 against Bitrix24's 4.4. Online Chat also leads on monetization model (free vs freemium) and iOS requirement (10.0 vs 17.6). Bitrix24's advantage is review sentiment (53% vs 20%) and ratings volume (1.2K vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Online Chat holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: Bitrix24 has 1.2K ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 53% of Bitrix24's written reviews are positive against 20% of Online Chat's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Bitrix24 ships an update fortnightly, Online Chat every 4 weeks. The most recent releases landed on September 25, 2026 and June 5, 2026 respectively.

Scorecard5 real differences · 5 level
Bitrix24 versus Online Chat: the parameters behind the verdict, then further details
ParameterBitrix24Online Chat
PriceFreeFree
Rating4.4 (1.2K ratings)5.0 (1 ratings) — better
Positive reviews52.6% of reviews — better20.0% of reviews
Number of ratings1.2K — better1
Update frequencyFortnightly — betterEvery 4 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.610.0 — better
Further details — not scored
Size204 MB20 MB
Age rating4+17+
DeveloperBitrix Inc.Sofit, OOO

Customer experience

Bitrix24

All ratings1,247 ratings
Positive84.8%
Neutral3.7%
Negative11.5%
Written reviews861 reviews
Positive52.6%
Neutral12.4%
Negative35.0%

Online Chat

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews20 reviews
Positive20.0%
Neutral35.0%
Negative45.0%

Bugs and requests

Bitrix24

Reported bugs

4 issues
  • Login issues
  • Compatibility problems with newer devices
  • Unreliable call and messaging features
  • Syncing and data loss problems

Requested features

5 requests
  • Dark mode option
  • Improved mobile app functionality
  • Better integration with other tools
  • More customization options
  • Simplified user interface

Online Chat

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Bitrix24

No in-app purchases

None

Online Chat

No in-app purchases

Questions

Is Bitrix24 free?
Bitrix24 is free to download, with no in-app purchases.
Is Online Chat free?
Online Chat is free to download, with no in-app purchases.
Which has better reviews, Bitrix24 or Online Chat?
Online Chat is rated higher. Bitrix24 averages 4.4 out of 5 from 1.2K ratings, while Online Chat averages 5.0 from 1 ratings.
Do Bitrix24 or Online Chat have ads?
Neither Bitrix24 nor Online Chat shows ads.
Which is updated more often, Bitrix24 or Online Chat?
Bitrix24 ships an update fortnightly, and Online Chat every 4 weeks. Most recently, Bitrix24 was updated on September 25, 2026 and Online Chat on June 5, 2026.

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