Comparison

Bitrix24 vs Kommo

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Bitrix24

This comprehensive online workspace integrates people, tools, and information for businesses. It offers CRM, task management, communication features, and over 30 business tools to streamline operations and boost productivity.

Highlights
  • CRM for lead and deal management
  • Task and project management
  • Team chat and video calls
  • Cloud file storage (Bitrix24.Drive)
  • Automate routine tasks
  • Email marketing campaigns
Features
Read full description

Bitrix24 is an all-in-one online workspace that helps you run your entire business from your phone. From sales and marketing to HR and automation, Bitrix24 brings 35+ business tools into one mobile app – so your work moves forward wherever you are. CRM Capture and manage leads from every channel Track deals, contacts, and interactions in one place Build long-term customer relationships with less effort TASKS & PROJECTS Plan work with lists, Kanban, Gantt, or Scrum Assign tasks, deadlines, and owners easily Keep projects on track from anywhere AI ASSISTANT Generate ideas and write texts Get call transcripts + summaries Autocomplete fields in CRM TEAM MESSENGER Chat instantly with individuals or teams Share files, tasks, and links in conversations Keep work communication fast and organized VIDEO CONFERENCING Host video calls with teams or clients Share screens and collaborate live Stay connected wherever you work SALES AUTOMATION Automate lead routing and deal stages Trigger follow-ups and reminders automatically Close deals faster with less manual work MARKETING Launch email campaigns in minutes Reach customers via WhatsApp messaging Track engagement and campaign results BOOKING Let clients book appointments online Sync schedules automatically Reduce no-shows with reminders INVOICING & E-SIGNATURES Create and send invoices instantly Collect legally binding e-signatures Speed up approvals and payments FILE STORAGE & ONLINE DOCUMENTS Store files securely in the cloud Collaborate on documents in real time Access your work from any device HR MANAGEMENT Manage employee profiles and records Track working hours and attendance Automate HR workflows and requests WORKFLOW AUTOMATION Automate repetitive business processes Connect actions across teams and tools Reduce errors and save time ANALYTICS Monitor performance with real-time data Track KPIs across departments Make smarter, data-driven decisions You can also access Bitrix24 from your desktop computer or laptop (via browser). Loved and trusted by over 15,000,000 organizations around the world, Bitrix24 may become a growth platform for your company as well. Just give it a try. Got any problems, questions, or suggestions? Head over to https://helpdesk.bitrix24.com/ for more information.

About

Kommo

This CRM system helps small businesses boost sales by integrating messaging, email, and calls. Manage your sales pipeline, automate tasks, and track team performance from your mobile device.

Highlights
  • Messenger, email, and call integration
  • Live customizable sales dashboard
  • Automation tools (salesbot, templates)
  • Lead generation via business card scanning
  • Mobile sales pipeline management
  • Team performance monitoring
Features
Read full description

Kommo is the world's first messenger-based CRM system, designed to help small businesses take their sales to a different level. Our mobile app is seamlessly integrated with the desktop version and gives you access to your sales tools straight from your phone, providing a unified CRM experience that keeps you connected wherever you are. Unleash the power of messaging Seamlessly connect with your customers through messengers, emails, and calls, all from a single app. Stay ahead with analytics Monitor your sales, tasks, team performance and more from anywhere with the customizable live Dashboard. Automate and thrive Streamline your processes with automation tools like salesbot, templates and digital pipeline. Save time and focus on what matters most - growing your business. Increase lead generation Capture leads on the go by scanning business cards, importing your address book, or quickly adding contacts. Never miss a deal with instant lead addition to your pipeline. Sales pipeline at your fingertips Access and manage your sales pipeline from your phone whenever you need to. Log into your account or sign up for a 14-day free trial to effortlessly manage your sales pipeline, navigate performance, and collaborate with your team anytime, anywhere.

Screenshots

Bitrix244 screens
Kommo4 screens

Verdict

The call

Bitrix24 and Kommo both sit at 4.4 stars, but that hides the real split: 84% of Kommo's written reviews are positive against 53% of Bitrix24's. Kommo also leads on monetization model (free vs freemium). Bitrix24's advantage is ratings volume (1.2K vs 12). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.4 for Bitrix24 against 4.3 for Kommo. That said, the two scores are not equally well evidenced: Bitrix24 has 1.2K ratings behind it against 12, so its average is the more settled of the two. Written reviews are what separate them: 53% of Bitrix24's written reviews are positive against 84% of Kommo's.

UpkeepUpdate frequency

Bitrix24 ships an update fortnightly, Kommo every 2 weeks. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.

Scorecard3 real differences · 7 level
Bitrix24 versus Kommo: the parameters behind the verdict, then further details
ParameterBitrix24Kommo
PriceFreeFree
Rating4.4 (1.2K ratings) — better4.3 (12 ratings)
Positive reviews52.5% of reviews83.8% of reviews — better
Number of ratings1.2K — better12
Update frequencyFortnightlyEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPadiPhone, Apple Watch
Requires iOS17.616.0 — better
Further details — not scored
Size193 MB183 MB
Age rating4++4
DeveloperBitrix Inc.Terimpol S.A.

Customer experience

Bitrix24

All ratings1,212 ratings
Positive84.8%
Neutral3.7%
Negative11.5%
Written reviews859 reviews
Positive52.5%
Neutral12.5%
Negative35.0%

Kommo

All ratings12 ratings
Positive83.3%
Neutral0.0%
Negative16.7%
Written reviews37 reviews
Positive83.8%
Neutral2.7%
Negative13.5%

Bugs and requests

Bitrix24

Reported bugs

4 issues
  • Login issues
  • Compatibility problems with newer devices
  • Unreliable call and messaging features
  • Syncing and data loss problems

Requested features

5 requests
  • Dark mode option
  • Improved mobile app functionality
  • Better integration with other tools
  • More customization options
  • Simplified user interface

Kommo

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Bitrix24

No in-app purchases

None

Kommo

No in-app purchases

Questions

Is Bitrix24 free?
Bitrix24 is free to download, with no in-app purchases.
Is Kommo free?
Kommo is free to download, with no in-app purchases.
Which has better reviews, Bitrix24 or Kommo?
Bitrix24 is rated higher. Bitrix24 averages 4.4 out of 5 from 1.2K ratings, while Kommo averages 4.3 from 12 ratings.
Do Bitrix24 or Kommo have ads?
Neither Bitrix24 nor Kommo shows ads.
Which is updated more often, Bitrix24 or Kommo?
Bitrix24 ships an update fortnightly, and Kommo every 2 weeks. Most recently, Bitrix24 was updated on September 22, 2026 and Kommo on September 24, 2026.

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