Comparison

Bitrix24 vs Melon CRM Customer Management

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Bitrix24

This comprehensive online workspace integrates people, tools, and information for businesses. It offers CRM, task management, communication features, and over 30 business tools to streamline operations and boost productivity.

Highlights
  • CRM for lead and deal management
  • Task and project management
  • Team chat and video calls
  • Cloud file storage (Bitrix24.Drive)
  • Automate routine tasks
  • Email marketing campaigns
Features
Read full description

Bitrix24 is an all-in-one online workspace that helps you run your entire business from your phone. From sales and marketing to HR and automation, Bitrix24 brings 35+ business tools into one mobile app – so your work moves forward wherever you are. CRM Capture and manage leads from every channel Track deals, contacts, and interactions in one place Build long-term customer relationships with less effort TASKS & PROJECTS Plan work with lists, Kanban, Gantt, or Scrum Assign tasks, deadlines, and owners easily Keep projects on track from anywhere AI ASSISTANT Generate ideas and write texts Get call transcripts + summaries Autocomplete fields in CRM TEAM MESSENGER Chat instantly with individuals or teams Share files, tasks, and links in conversations Keep work communication fast and organized VIDEO CONFERENCING Host video calls with teams or clients Share screens and collaborate live Stay connected wherever you work SALES AUTOMATION Automate lead routing and deal stages Trigger follow-ups and reminders automatically Close deals faster with less manual work MARKETING Launch email campaigns in minutes Reach customers via WhatsApp messaging Track engagement and campaign results BOOKING Let clients book appointments online Sync schedules automatically Reduce no-shows with reminders INVOICING & E-SIGNATURES Create and send invoices instantly Collect legally binding e-signatures Speed up approvals and payments FILE STORAGE & ONLINE DOCUMENTS Store files securely in the cloud Collaborate on documents in real time Access your work from any device HR MANAGEMENT Manage employee profiles and records Track working hours and attendance Automate HR workflows and requests WORKFLOW AUTOMATION Automate repetitive business processes Connect actions across teams and tools Reduce errors and save time ANALYTICS Monitor performance with real-time data Track KPIs across departments Make smarter, data-driven decisions You can also access Bitrix24 from your desktop computer or laptop (via browser). Loved and trusted by over 15,000,000 organizations around the world, Bitrix24 may become a growth platform for your company as well. Just give it a try. Got any problems, questions, or suggestions? Head over to https://helpdesk.bitrix24.com/ for more information.

About

Melon CRM Customer Management

This cloud-based system helps business owners manage client relationships by tracking communications and appointments. It offers automated reminders, a calendar, and PDF client records, accessible from both mobile and PC.

Highlights
  • Client communication tracking
  • Automated appointment reminders
  • Appointment calendar
  • PDF client records
  • Expense tracking
  • Financial reports
Features
Read full description

Melon CRM is a software system that helps business owners easily track all communications with their clients. It is a cloud-based solution, making it easy to access from anywhere - whether in the office or on the go. Melon app has the following features: - Mobile and PC versions of the app. - App can be simultaneously used by different users. - Automated appointment reminders. - Appointment Calendar. - PDF client records. - Birthday reminders. - Ability to track your expenses. - Advanced financial reports. Terms of Use: http://avvastyle.com/license.pdf

Screenshots

Bitrix244 screens
Melon CRM Customer Management4 screens

Verdict

The call

The clearest difference is in-app purchases: Bitrix24 at none against Melon CRM Customer Management's 3. Bitrix24 also leads on ratings volume (1.2K vs 34) and review sentiment (53% vs 40%). Melon CRM Customer Management's advantage is rating (4.8 vs 4.4) and device support (4 vs 2). On price, update cadence, ads and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Melon CRM Customer Management sells 3 in-app purchases, starting at $64.90 per year. Bitrix24 asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Melon CRM Customer Management holds the better App Store score, 4.8 against 4.4. That said, the two scores are not equally well evidenced: Bitrix24 has 1.2K ratings behind it against 34, so its average is the more settled of the two. Written reviews complicate that: 53% of Bitrix24's written reviews are positive against 40% of Melon CRM Customer Management's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on September 22, 2026 and September 21, 2026 respectively.

Scorecard6 real differences · 4 level
Bitrix24 versus Melon CRM Customer Management: the parameters behind the verdict, then further details
ParameterBitrix24Melon CRM Customer Management
PriceFreeFree
Rating4.4 (1.2K ratings)4.8 (34 ratings) — better
Positive reviews52.5% of reviews — better40.0% of reviews
Number of ratings1.2K — better34
Update frequencyFortnightlyFortnightly
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFreemiumFree with in-app purchases
DevicesiPhone, iPadiPhone, iPad, iPod, Apple Watch — better
Requires iOS17.613.0 — better
Further details — not scored
Size193 MB75 MB
Age rating4++4
DeveloperBitrix Inc.Tatyana Kolesnikova

Customer experience

Bitrix24

All ratings1,212 ratings
Positive84.8%
Neutral3.7%
Negative11.5%
Written reviews859 reviews
Positive52.5%
Neutral12.5%
Negative35.0%

Melon CRM Customer Management

All ratings34 ratings
Positive97.1%
Neutral0.0%
Negative2.9%
Written reviews140 reviews
Positive40.0%
Neutral15.0%
Negative45.0%

Bugs and requests

Bitrix24

Reported bugs

4 issues
  • Login issues
  • Compatibility problems with newer devices
  • Unreliable call and messaging features
  • Syncing and data loss problems

Requested features

5 requests
  • Dark mode option
  • Improved mobile app functionality
  • Better integration with other tools
  • More customization options
  • Simplified user interface

Melon CRM Customer Management

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Bitrix24

No in-app purchases

3 purchases

Melon CRM Customer Management

Subscriptions1
  • Unlock full access$64.901 Year
One-time2
  • Additional employees$12.99
  • Customer management$299.99

Questions

Is Bitrix24 free?
Bitrix24 is free to download, with no in-app purchases.
Is Melon CRM Customer Management free?
Melon CRM Customer Management is free to download, with in-app purchases available.
Which has better reviews, Bitrix24 or Melon CRM Customer Management?
Melon CRM Customer Management is rated higher. Bitrix24 averages 4.4 out of 5 from 1.2K ratings, while Melon CRM Customer Management averages 4.8 from 34 ratings.
Do Bitrix24 or Melon CRM Customer Management have ads?
Neither Bitrix24 nor Melon CRM Customer Management shows ads.
Which is updated more often, Bitrix24 or Melon CRM Customer Management?
Bitrix24 ships an update fortnightly, and Melon CRM Customer Management fortnightly. Most recently, Bitrix24 was updated on September 22, 2026 and Melon CRM Customer Management on September 21, 2026.

Other comparisons