Comparison

Citadel Mobile Banking vs American Heritage VideoAdvisor

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Citadel Mobile Banking

Manage your bank accounts 24/7 from your mobile device. Deposit checks, view balances and transaction history, and access financial planning tools. Securely control your cards and personalize your banking experience.

Highlights
  • Manage multiple accounts
  • Instant check deposits
  • View balances and transactions
  • Financial health tools
  • Mobile payments and bill pay
  • Card controls and alerts
  • Biometric login
Features
Read full description

Manage your Citadel accounts 24/7 right from your fingertips. Enjoy the security and flexibility of online banking right from your phone. With the Citadel Mobile Banking app, you can: ● Manage all your accounts from one login ● Deposit checks instantly ● Securely check account balances and view recent banking activity ● See transaction history, including credit card transactions ● Financial Well-Being – Stay on course with Citadel Money Manager including personal financial health tools, free credit score reporting and monitoring, savings goals, spending analysis and financial health checkup. Plus, enjoy the ability to link account balances and activity from other financial institutions. ● Flexible Payments – Pay for purchases and bills when and how you choose with Mobile Payments and Bill Pay. ● Remote Deposits – Easily make deposits at home or on the go. ● Card Controls & Alerts – Lock and unlock credit and debit cards, set up transaction alerts, travel notifications, activate your cards, transfer balances and more. ● Dashboard Personalization – Customize what you see to personalize your experience, including turning tiles on or off and reordering and hiding accounts. ● Easy Account Opening – Add additional products right from your device. ● View Statements and eDocuments for your accounts. Highlighted mobile app features include: ● Biometric authentication - Log in to the banking app with the touch of a finger or Face ID. ● Pre-login Balance - View your balance prior to logging in. ● Built-in help - Find the answers you need instantly with our Video Connect and Chat features.

About

American Heritage VideoAdvisor

Securely connect with trusted financial professionals for face-to-face video chats. Share documents, review contracts, and eSign agreements all within one easy-to-use application.

Highlights
  • Secure video chat
  • Document upload
  • Contract review
  • eSignatures
  • Personalized communication
Read full description

American Heritage Video Advisor lets you securely interact with professionals you trust from anywhere. The app allows you to video chat and conduct business all in one simple tool. While you are on the video chat with your trusted financial professional, you can do the following:Communicate in a personal, face-to-face experience. See informative content your trusted financial professional shares with you. Upload documents or images requested by the trusted financial professional. Review contracts or agreements prepared for you. Agree and approve documents and Terms of Use. eSign loan applications, agreements, and contracts. This app is a safe, enjoyable, and effective way to communicate with your trusted financial professional from wherever you are. * Data service charges may apply through your wireless carrier.

Screenshots

Citadel Mobile Banking4 screens
American Heritage VideoAdvisor4 screens

Verdict

The call

Citadel Mobile Banking and American Heritage VideoAdvisor both sit at 4.8 stars, but that hides the real split: 65% of Citadel Mobile Banking's written reviews are positive against 40% of American Heritage VideoAdvisor's. Citadel Mobile Banking also leads on ratings volume (26K vs 1.3K). American Heritage VideoAdvisor's advantage is iOS requirement (14.0 vs 16.0). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citadel Mobile Banking holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: Citadel Mobile Banking has 26K ratings behind it against 1.3K, so its average is the more settled of the two. Written reviews point the same way: 65% of Citadel Mobile Banking's written reviews are positive against 40% of American Heritage VideoAdvisor's.

UpkeepUpdate frequency

Citadel Mobile Banking ships an update every 3 months, American Heritage VideoAdvisor every 4 months. The most recent releases landed on November 1, 2026 and October 29, 2026 respectively.

Scorecard3 real differences · 7 level
Citadel Mobile Banking versus American Heritage VideoAdvisor: the parameters behind the verdict, then further details
ParameterCitadel Mobile BankingAmerican Heritage VideoAdvisor
PriceFreeFree
Rating4.8 (26K ratings) — better4.6 (1.3K ratings)
Positive reviews65.2% of reviews — better40.0% of reviews
Number of ratings26K — better1.3K
Update frequencyEvery 3 months — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, Apple WatchiPhone, iPad, iPod
Requires iOS16.014.0 — better
Further details — not scored
Size42 MB16 MB
Age rating4+4+
DeveloperCitadel Federal Credit UnionAmerican Heritage FCU

Customer experience

Citadel Mobile Banking

All ratings18,328 ratings
Positive95.5%
Neutral2.3%
Negative2.2%
Written reviews181 reviews
Positive65.2%
Neutral8.3%
Negative26.5%

American Heritage VideoAdvisor

All ratings1,168 ratings
Positive91.2%
Neutral1.7%
Negative7.1%
Written reviews10 reviews
Positive40.0%
Neutral0.0%
Negative60.0%

Bugs and requests

Citadel Mobile Banking

Reported bugs

5 issues
  • Frequent app crashes
  • Login issues with face ID
  • Incorrect account balance display
  • Unreliable mobile deposit
  • Inconsistent push notification delivery

Requested features

5 requests
  • Improve mobile deposit experience
  • Streamline navigation and layout
  • Add more customization options
  • Enhance bill pay functionality
  • Implement weekend customer support

American Heritage VideoAdvisor

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Citadel Mobile Banking

No in-app purchases

None

American Heritage VideoAdvisor

No in-app purchases

Questions

Is Citadel Mobile Banking free?
Citadel Mobile Banking is free to download, with no in-app purchases.
Is American Heritage VideoAdvisor free?
American Heritage VideoAdvisor is free to download, with no in-app purchases.
Which has better reviews, Citadel Mobile Banking or American Heritage VideoAdvisor?
Citadel Mobile Banking is rated higher. Citadel Mobile Banking averages 4.8 out of 5 from 26K ratings, while American Heritage VideoAdvisor averages 4.6 from 1.3K ratings.
Do Citadel Mobile Banking or American Heritage VideoAdvisor have ads?
Neither Citadel Mobile Banking nor American Heritage VideoAdvisor shows ads.
Which is updated more often, Citadel Mobile Banking or American Heritage VideoAdvisor?
Citadel Mobile Banking ships an update every 3 months, and American Heritage VideoAdvisor every 4 months. Most recently, Citadel Mobile Banking was updated on November 1, 2026 and American Heritage VideoAdvisor on October 29, 2026.

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