F2 Manager vs OSCC Remote Assistant

F2 Manager is the choice for executives who want to eliminate all the stacks of papers they carry around for meetings. F2 Manager offers a combined calender and list view in order to view meetings and their related items. With F2 Manager, executives can prepare for meetings as F2 Manager supports inline annotation. For public organization executives like Permanent Secretaries, Politicians and Mayors, F2 Manager also offers support for submittal handling (approval process). Note: To use the F2 Manager app with your business data, you must be a user of the F2 eGovernment platform, with mobile services enabled by your IT department.

Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be. Enter OpenScape Contact Center Remote Assistant. OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad. What you can do: - Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.) - Change your routing status (e.g. from unavailable to available) - View detailed contact information on incoming calls like source, target, queue, etc. - View the real-time status of your fellow agents - Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager