OSCC Remote Assistant vs DMC

Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be. Enter OpenScape Contact Center Remote Assistant. OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad. What you can do: - Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.) - Change your routing status (e.g. from unavailable to available) - View detailed contact information on incoming calls like source, target, queue, etc. - View the real-time status of your fellow agents - Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

The intuitive and user-friendly tile interface of the DAKS Mobile Client offers a wide range of functions. For example, you can start broadcast calls or conferences directly from the app, send or receive alarms and locate accident victims. Set up individual app interfaces or create different client profiles for your employee groups using a web-based configuration tool. Tile functions 1. Detect and activate No-movement or Man-down alarm via device sensors 2. Activate time-controlled alarms and trigger upon expiration of a preconfigured period of time 3. Tracking: Transmit GPS data, trace routes or alert if location does not change 4. Web link: Open web link in browser, e.g., to access a webcam or open an info page 5. Activate Personal Security function and monitor connection 6. Alert instantly via alarm button 7. Start broadcast calls 8. Convene conferences 9. Call predefined target 10. Server connection *** PLEASE NOTE *** This application is designed for professional use in conjunction with a tetronik DAKS Alarm Server with enabled 'DAKS Smartphone Access' add-on. It cannot be utilized as a standalone application without a DAKS Alarm Server. 
For more information, please see:
https://www.tetronik.com/en/products-and-solutions/daks-mobile-client.html