Prevost Tools vs Carrier® Service Technician

The Prevost Tools App is the perfect tool to find a multitude of information and support for your North American Prevost or Volvo coach, in just a click or two on your smart device, either phone or tablet. New features are being added to give more support to our customers. Operational efficiency is vital to coach businesses and operators, and the new Prevost App is the ideal paperless solution providing instant reach of service, warranty or parts information such as: • Technical manuals, wire and pneumatic diagrams and technical publications. • Warranty online access for filing claims. • Parts ordering online. • My Bulletins, containing vehicle-specific information Aftermarket support is crucial to the business and the App enables operators to connect with PASS Road assistance support, find the closest service location in the extensive Prevost network, or can be used to manage vehicle(s) performance via the telematics system. • Prevost Action Service System support 24/7 • Prevost Service Contacts • Prevost Service Locator – Find the closest service point based on your location. • Drivers guides • Prevost Liaison (telematics system) Another feature in the new App allows users to stay up to date with the latest vehicle models using the built-in image gallery. The user has the option to save the image to their device camera roll, therefore allowing to proudly set any image as a wallpaper for the device. The Marketing Tool feature provides marketing materials which can be customized for your business and incorporated into marketing activities to your customers. It is also a handy way to scroll and order some nice Prevost merchandise directly from your device. Prevost converters can easily access the Converter Portal with secure access already in place. To change language of app from your default, please go to Settings, General, International and chose language English, French or Spanish. For complete functionality, make sure your GPS function on your smart device is turned on before you download the App. Prevost is a registered trademark of Prevost, a division of Volvo Group Canada Inc. All rights reserved.

Solving challenging HVAC/R problems is your job. Helping you get the right parts, supplies, and equipment—and manage sites in the field—is ours. The Carrier Service Technician app brings residential and commercial technician tools together in one Carrier experience. Whether you’re standing in front of a residential unit or covering commercial sites and equipment, the app is built for how technicians actually work on the job. Use the same Carrier sign-in you already have. Your role and permissions carry over, so you see the sites, equipment, and content you’re authorized to access—no new account, no new password. RESIDENTIAL TECHNICIAN EXPERIENCE Whether it’s warranty repairs for Carrier equipment or non-warranty repairs on any make or brand, the app helps you identify the right part at the job site. On-board GPS helps you find the closest location for parts when you need them. COMMERCIAL TECHNICIAN EXPERIENCE Field-ready tools for commercial sites and equipment—without opening a laptop. Get a quick read on the sites you cover, check equipment status on the spot, and dig into site and equipment details when you need specs and history. Work offline in basement mechanical rooms or on rooftops with no signal; your data caches and syncs when you’re back online. Meet Willis—ask about an alarm code for troubleshooting steps, or search official commercial OEM manuals and pull the section you need so you spend less time in PDFs and more time fixing the unit. KEY FEATURES Residential & field service • AI Assistant (Beta) — Ask technical questions, get support, and troubleshoot using model number inputs • View Customer System Online — Look up customer details with advanced search filters • System Capacity Calculator — Calculate airflow capacity based on job-site conditions and specs • Product Registration — Register equipment quickly from the field • Intelligent Equipment Search — Find equipment by scanning a serial barcode or entering a serial or model number • Parts Identification — Access accurate parts lists for selected equipment • Technical Literature Access — View technical documents with advanced filtering • Warranty & Service History Lookup — Retrieve warranty details and past service history by serial number • Nearest Parts Center Locator — Use GPS to find the closest Carrier Parts Sales Center and get directions • Totaline® Parts Cross-Reference — Find equivalent and compatible parts • Job Management — Create and manage job records and associate parts for future reference • Secure HVACPartners Access — Log in for restricted technical content and documents • Product Catalog — Browse and search the full Carrier product catalog • Technician Training Resources — Access online training modules • Tech Tips Video Library — Watch short, expert-led troubleshooting videos • Interactive Troubleshooting — Step-by-step guided diagnostics • Bluetooth Diagnostics & Firmware Updates — Pair with compatible systems for real-time fault data, performance metrics, and remote firmware updates • NFC Connectivity for Installer Tools — Configure installer settings, retrieve diagnostics, and support service board replacement on supported equipment Commercial field tools • Site View — Quick status across every site you cover • Device Manager — Equipment status when you’re on site • Site & Equipment Details — Specs and history in the field • Offline Mode — Keep working without signal; sync when you’re back online • Willis — Alarm troubleshooting and commercial OEM manual lookup • Faster Field Workflows — Quicker loads and fewer taps for common tasks One app. Same Carrier sign-in. Built for technicians in the field—residential and commercial.