unable to use
Work yesterday today Not
Interface
No longer works
App not working
Unable to work
App not working
Not connecting from old control board to new control board
Response from developer
Hi Denis, we're sorry you were left in that situation with no heat. Control board replacement workflows are a top priority for us right now. Please email us at digitalAppAdmin@carrier.com with your board model numbers so we can escalate this to our engineering team.
Terrible
The NFC tag can take 20 tries to work on a furnace. The barcode scanner on a furnace won’t bring anything up. Manually entering model numbers won’t do it.
It’s just a constant fight, then after you get it to work it’ll just say they don’t have any parts data on that 5 year old carrier. Unacceptable.
Response from developer
Hi, these are real issues and we take them seriously. Please email us at digitalAppAdmin@carrier.com with your specific equipment details so we can investigate.
NFC NEVER WORKS
Response from developer
Hi Aaron, NFC reliability is a known issue we're actively working on. Please email us at digitalAppAdmin@carrier.com with the specific control board models you've tried so we can investigate.
Can’t even create a username
Longest wait times at ALL locations
App is awful
Response from developer
Thanks for your review. We're sorry to hear about the slowness and connection issues you're experiencing with the smart boards, especially when trying to save changes. We understand this can be very frustrating. Please reach out to us at digitalappadmin@carrier.com with more details about your experience so we can understand what happened and help.
Senseless complications
The Worst Company in HVAC – Avoid Carrier at All Costs
As an HVAC technician with years in the field, I’ve worked with just about every major brand. Let me be very clear: Carrier is hands down the worst when it comes to serviceability and customer experience.
Their control boards are intentionally designed to be a nightmare. You can’t just replace them like every other sane manufacturer allows. No – Carrier forces you to:
1. Download their bloated, pointless app
2. Become an “authorized dealer” (even if you already are)
3. Create an account in their system
4. THEN wait up to 72 hours for approval
Meanwhile, my customer and his family sit in a sweltering house with NO A/C, all because Carrier wants to lock techs into their walled garden and control every repair. This is not just inconvenient – it’s completely unacceptable.
This system is a disgrace. It’s not about safety or quality – it’s about gatekeeping and greed. If anything breaks on a Carrier unit, your customer is likely to be without heat or cooling for DAYS. In the middle of summer or winter, that’s not just an inconvenience – it’s dangerous.
NEVER buy Carrier systems. Tell your friends, tell your family, tell your customers: choose literally any other brand. Carrier has lost all respect in the HVAC community, and they’ve earned every bit of the backlash they’re getting.
Helpful Information
Pretty Slick
Saves time for new techs
Pocket assistant
iPhone nfc
Response from developer
Thanks for your review. We're sorry to hear you're experiencing issues with iPhone NFC compatibility when using the new install feature for blower speed adjustments or board swaps. Please reach out to us at digitalappadmin@carrier.com with more details about your experience so we can understand what happened and help. If you could provide your phone's model, it'll help us better provide the needed support.
